Senior City Operations Manager

• Operational Oversight: manage the end-to-end local operation, including fleet management, supply optimization, and demand generation
• ensure compliance with local regulations and maintain relationships with city stakeholders
• be the primary point of contact for all operational matters in the market
• Performance and Data Management: track and analyze critical metrics such as fleet utilization, operational efficiency, and revenue performance
• use data-driven insights to identify bottlenecks, optimize processes, and improve KPIs
• develop and implement action plans to address underperformance and capitalize on growth opportunities
• Team Leadership and Development: recruit, train, and manage a high-performing operations team, including drivers, mechanics, and other operational roles
• foster a culture of accountability, collaboration, and continuous improvement within the team
• provide regular feedback, coaching, and support to team members to ensure professional growth
• Problem Solving and Execution: identify and resolve operational challenges, prioritizing tasks effectively to meet tight deadlines
• oversee local campaigns, initiatives, and partnerships to drive market share and brand presence
• collaborate cross-functionally with product, marketing, and central operations teams to align local strategies with company goals
• Stakeholder Engagement: represent Bird in the local community, building strong partnerships with city officials, businesses, and other stakeholders
• act as a trusted advisor for market-specific insights to inform regional and global decision-making
• Culture Building: promote Bird’s core values and mission by creating a fun, inclusive, and safe workplace for the operations team
• actively contribute to the company’s culture by driving initiatives that enhance employee satisfaction and engagement

• 5+ years of experience in operations, warehousing, EMS, QSR management, or other fast-paced, high-growth environments (experience in tech, mobility, or logistics preferred)
• at least 3 years managing a team
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Google Sheets, or BI platforms)
• Excellent communication skills, both verbal and written, with the ability to influence and build trust with stakeholders
• Proven track record of solving complex problems and delivering results in ambiguous environments
• Highly organized, with strong project management and prioritization skills
• Entrepreneurial mindset with a focus on continuous improvement and innovation
• Must reside in the San Francisco Metro Area
• Expectation to report to the warehouse
• Willingness to travel frequently across markets to support local teams and initiatives
• A passion for sustainability, urban mobility, or technology is highly desirable

A passion for sustainability, urban mobility, or technology is highly desirable

• Plenty of time off to relax and recharge, plus a wellness resource to help you wind down
• A work-from-home stipend
• An employer-paid healthcare package
• Bird ride credits