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Senior CI Consultant - D365 Supply Chain

Netherlands · Job Posted January 15, 2026
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Job Description

You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives.

Job Responsibility

  • Deliver high-quality business and application support services to clients, focusing on supply chain processes within Dynamics 365
  • Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases
  • Perform root cause analysis and implement long-term resolutions to recurring issues
  • Design, test, document, and deploy functional and integration changes (RFCs)
  • Support project handovers to GMS during UAT and Hyper Care phases
  • Continuously assess customer feedback to improve service quality and value
  • Communicate progress and updates clearly to internal and external stakeholders
  • Participate in pre-sales activities and advise clients on industry best practices

Requirements

  • 7+ years of experience implementing and supporting Dynamics 365 Supply Chain, ideally in global or intercontinental rollouts
  • Strong expertise in D365 F&O Supply chain modules and workflow
  • Experience with reporting tools such as Power BI or Management Reporter
  • Skilled in troubleshooting, root cause analysis, and resolving functional system issues
  • Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps
  • Fluent in English
  • MB300, MB310, and MB700 certifications preferred

Nice to have

Any other additional language is a plus

What we offer

  • Development and growth
  • Fun and success
  • International project exposure
  • Freedom and responsibility
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