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You will act as the functional point of contact within the team, collaborating closely with Technical Consultants and the Service Delivery Manager to deliver high-quality support and managed services. Your responsibilities include incident management, root cause analysis, change requests, and continuous service improvement initiatives.
Job Responsibility:
Deliver high-quality business and application support services to clients, focusing on supply chain processes within Dynamics 365
Analyze and resolve 2nd and 3rd line functional incidents, including escalations for priority cases
Perform root cause analysis and implement long-term resolutions to recurring issues
Design, test, document, and deploy functional and integration changes (RFCs)
Support project handovers to GMS during UAT and Hyper Care phases
Continuously assess customer feedback to improve service quality and value
Communicate progress and updates clearly to internal and external stakeholders
Participate in pre-sales activities and advise clients on industry best practices
Requirements:
7+ years of experience implementing and supporting Dynamics 365 Supply Chain, ideally in global or intercontinental rollouts
Strong expertise in D365 F&O Supply chain modules and workflow
Experience with reporting tools such as Power BI or Management Reporter
Skilled in troubleshooting, root cause analysis, and resolving functional system issues
Familiarity with data migration and integration tools like DMF, OData, and Azure Logic Apps