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The Senior Change Manager will design and deliver comprehensive change management strategies supporting adoption across Personal & Business Banking. This role requires deep experience in people-focused change, strong facilitation skills, and the ability to influence stakeholders from frontline teams to senior leaders. You will develop and execute PCM strategies, conduct assessments, build engagement plans, and lead delivery of change activities to minimize resistance and ensure strong employee readiness.
Job Responsibility:
Develop and execute end-to-end People Change Management strategies and tactical plans
Conduct impact assessments, stakeholder analyses, and readiness assessments
Collaborate with PMs, Business SMEs, and internal partners to ensure alignment
Lead engagement activities: Town halls, Focus groups, Leadership updates, Frontline presentations
Create and deliver change materials (playbacks, communication content, presentations)
Monitor adoption and identify mitigation strategies to reduce change resistance
Support successful implementation across multiple concurrent initiatives
Act as a primary conduit between project teams and frontline employees
Requirements:
10+ years in People Change Management – focused on end-user adoption, not project or technology management
Proven ability to develop PCM strategies and actionable tactical plans
Hands-on experience executing change (e.g., delivering engagement sessions, presenting to senior leaders and frontline staff)
Pro-Sci is a non-negotiable
Experience supporting change within large, transformational programs
Ability to support multiple concurrent initiatives (2–3+)
Nice to have:
Financial services industry background
Previous banking Experience
What we offer:
Well known and reputable financial company
Good opportunity to grow within a large financial institution
Global opportunities for professional growth and development