Senior Change Manager, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The GCOO organisation partners closely with business teams to drive simplification, deliver customer outcomes, and strengthen the control environment in Asia and the Middle East. The Senior Change Manager role involves project/program management, strategic decision-making, senior stakeholder management, project governance, and ensuring successful delivery of complex projects, while fostering innovation and alignment with HSBC's goals.

Job Responsibility:

Propose innovative ideas, test and refine with colleagues and stakeholders
Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends
Shape project direction & approach by having good comprehension of the HSBC’s strategies & priorities
Identify and quantify investment case opportunities
Manage the whole project / program independently by leading the change initiative and taking strategic decisions
Manage senior stakeholder and sponsor relationships, via effective written and verbal communications, with customized approach tailored to different audience
Design, establish and maintain project governance, including clear sponsorship, tollgates and steering committee, in accordance to Change Framework
Manage efficient utilization of resources and project costs, within allocated budget
Track & manage project progress comprehensively including scope, budget, timeline, risks, issues, dependencies, assumptions and benefits / outcome realization
Design problem solving approaches and frameworks (incl. target operating models, process and system transformation)
Analyse current state, design the future state, validate assumptions with stakeholders to align with business requirements
Perform effective gap analysis to the required level of granularity based on different stakeholder needs / views
Develop and execute action plan to close the gaps assessed
Lead design refinement to ensure compliance with requirements, design & execute testing to ensure comprehensive coverage of requirements, design and business scenarios
Maintain requirements traceability
Plan & execute deployment activities including ensuring completion of business readiness, deployment pre-requisites, post-deployment health check and sign offs
Build and maintain a reputation for reliable, efficient and effective delivery of business solutions
Monitor & manage any off-track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis
Accelerate delivery of projects by identifying & executing simplification opportunities

Requirements:

Solid experience in change environments across strategy, design (consulting), initiation and delivery
Industry experience in large complex organizations, implementing major organisational change and business transformation projects for banking industry
Demonstrable experience of independent stakeholder management at a senior level, especially impactful communication, influencing and running project governance
Demonstrated ability to independently build, maintain and navigate the organization using formal / informal networking skills
In depth experience of working in a banking environment for operations, system transformation, Organization Design (incl. potentially M&A) projects
Experienced in supporting the definition of a business problem, and solutions based on data
Excellent problem solving & analysis skills including extensive PowerPoint and Excel know-how
Experienced in leading & executing end to end project lifecycle from initiation till closure at pace and with clear examples that project outcomes were achieved
Proficiency in knowledge of consulting and Change Frameworks, Agile methodologies, Waterfall methodologies and best practices
Strong understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders
Extensive project management & business analysis skills and experience of managing large and complex projects
Strong people manager and broad experience in managing large teams of different work streams
All-rounder expert in Implementation, change management and benefits realization
Cantonese/Mandarin language skills is highly beneficial
Plus point if certified in one or more of the following
Managing Successful Programmes (MSP), Project Management Professional (PMP), Prince2, Certified Business Analysis Professional (CBAP), Certified Scrum Master (CSM), or any relevant qualifications

Nice to have:

Cantonese/Mandarin language skills
Managing Successful Programmes (MSP)
Project Management Professional (PMP)
Prince2
Certified Business Analysis Professional (CBAP)
Certified Scrum Master (CSM)
relevant qualifications

What we offer:

Inclusive and diverse environment
Continuous professional development
Flexible working
Opportunities to grow

Additional Information:

Job Posted:
July 29, 2025

Expiration:
August 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Change Manager