Senior Change Manager

• Lead the change workstream within service design and operating model transformation projects across multiple business areas
• Define and implement the change management strategy, approach, and roadmap for major organisational change programmes
• Work closely with service leaders, programme teams, HR, and senior stakeholders to ensure changes are understood, adopted, and embedded
• Support prioritisation and sequencing of service areas undergoing operating model transformations
• Identify, assess, and escalate change impacts across the programme portfolio
• Deploy a range of change tools and methodologies to measure adoption, track progress, and report benefits realisation
• Coach leaders and managers to drive change within their local areas, providing expert guidance on communications, engagement, and readiness
• Support alignment between service design delivery and strategic organisational objectives
• Develop and implement clear communication strategies outlining the case for change and progress updates
• Contribute to a collaborative, cross-functional transformation environment

• Degree or relevant professional qualification
• Prosci® or equivalent change management certification
• Leading large-scale service design transformations
• Delivering people, process, technology, and structural change with a strong focus on behavioural and cultural change
• Applying recognised change management methodologies and tools
• Working in complex environments with highly matrixed stakeholder groups
• Supporting service-based or shared services transformation
• Knowledge of user experience and service design approaches
• Collaborating effectively with HR on people-related change
• Influencing and engaging senior stakeholders
• Exceptional communication and relationship-building skills
• Strong analytical, problem-solving, and organisational skills
• Resilience, adaptability, and ability to lead through ambiguity
• Strong influencing and negotiation abilities
• Delivery-focused with an ability to manage complex change portfolios

Working within a Higher Education institution or similar complex public/regulated environment