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Boots Logo Boots · IT - Administration

Senior Change Manager - Digital Transformation

United Kingdom, Nottingham · Job Posted March 22, 2026
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Job Description

There has never been a more exciting time to join the Transformation Management Office at Boots as we embark on a complete digital overhaul and take a leap forward into our company's future. This isn't just about upgrading systems; it's a transformative programme that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools. We are 'One Team' – whether it's working on long term changes or delivering day-to-day business, every role is pivotal in bringing this programme to life. So, do you want to be part of this exciting moment in our company's history? This is your chance to play a role in a far-reaching programme that will significantly impact our customers and colleagues, drive business performance, and support our commitment to being the UK and Ireland's premier choice for health and beauty. We're looking for the best talent to join us on this journey, so bring your knowledge and skills and help us take a step towards a more connected future at Boots.

Job Responsibility

  • Lead Change Capability: Leading the Change team as well as the overall change plan and activities for the Condor programme
  • Stakeholder Engagement: Stakeholder management, understanding needs and strategies to secure engagement
  • Change Impact Assessment: Drive the assessment of the impact of changes to processes, systems, governance and data
  • Communications and Engagement: Own and drive the delivery of the communications and engagement plan for business teams, ensuring these are tailored to audiences including change networks, managers and end users
  • Training and Development: Lead the Training Needs Analysis which will inform the design and delivery of training materials that support change adoption
  • Business Readiness & Hypercare: Support business readiness activities before, during and post go-live

Requirements

  • APM Change Management practitioner or equivalent
  • At least 5 years of experience in a Change Management role within a medium/large organisation
  • Strong knowledge of Change Management methodologies and tools with experience in delivering Change Management tools and capabilities within transformational programmes
  • Proven track record of successfully leading and managing complex organisational change initiatives
  • Strong stakeholder management, able to influence, secure buy-in, resolve conflicts & manage expectations at all levels
  • Excellent communicator, listener and ability to engage, building relationships at all levels
  • Collaborator, able to build and develop cross functional teams
  • Ability to navigate ambiguity and thrive in a fast-paced, dynamic environment

Nice to have

  • Experience in the industry/sector is preferred but not required
  • Experience of working with third party implementation partners

What we offer

  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
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