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Senior Change Management Lead

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Randstad

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Location:
Canada , Mississauga

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

72.06 - 78.61 USD / Hour
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Job Description:

The Senior Change Management Lead will own the people-side of change—ensuring stakeholders adopt new processes and tools through structured change planning, communications, training, and resistance management. This is a hands-on leadership role working across Product, Technology, Operations, Sales, Customer Success, Finance, Legal/Compliance, and external partners. This role is ideal for someone who has led change for complex platform rollouts (eProcurement / ordering / ERP / customer portals) and can drive measurable adoption and proficiency outcomes—beyond go-live.

Job Responsibility:

  • Build and execute an end-to-end change management strategy and integrated plan aligned to the program roadmap (readiness, communications, training, adoption, reinforcement)
  • Conduct change impact assessments, stakeholder analysis, readiness assessments, and develop risk/mitigation plans to support adoption at scale
  • Partner closely with Program/Project Management to integrate change activities into delivery plans (release-by-release)
  • Develop a comprehensive communications plan (audiences, messages, channels, cadence) and create executive-ready updates for sponsors
  • Build a change network (champions/super-users) across Operations, Sales, Customer Success, and Support to drive local adoption and feedback loops
  • Design and deliver role-based training and enablement (internal users + customer-facing teams
  • optionally customer training depending on scope), including job aids, process guides, and onboarding content
  • Coordinate go-live readiness, hypercare, and transition to business-as-usual support, including knowledge transfer and runbooks
  • Define and track adoption and effectiveness metrics (e.g., feature usage, task completion rates, cycle time, error/rework rates, support ticket drivers, satisfaction)
  • Establish feedback mechanisms (VOC, frontline feedback, partner feedback) and drive iterative improvements to processes, training, and communications

Requirements:

  • 10+ years leading change management for enterprise-scale transformation (platform implementations, workflow/process redesign, customer-facing portals, ERP/eProcurement/ordering systems)
  • Demonstrated ability to build and execute change plans across communications, training, stakeholder engagement, and resistance management
  • Strong executive communication skills (clear storytelling, concise status, decision framing)
  • Strong cross-functional leadership—able to align Product/Tech and operational leaders and influence without authority
  • Data-driven approach to measuring adoption and identifying intervention points (training gaps, process bottlenecks, UX friction)
  • Comfortable operating hands-on: drafting comms, building training artifacts, facilitating workshops, running readiness checkpoints

Nice to have:

  • Prosci certification and/or ACMP exposure (or equivalent structured change methodology experience)
  • Experience in fleet, automotive, logistics, financial services, or similarly regulated/high-ops environments
  • Experience with partner ecosystems and supplier enablement (integrations, onboarding partners/suppliers onto new workflows)
  • Familiarity with digital adoption tooling / in-app guidance approaches (nice-to-have)

Additional Information:

Job Posted:
April 27, 2026

Expiration:
June 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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