Senior Change Implementation Consultant

• Participate in complex initiatives and identify, and implement opportunities for new processes to support requirements within change implementation
• Apply project management methodology to facilitate complex implementations
• Review basic knowledge transfer, data mapping, and account movement
• Identify, and provide effective training methods
• Participate in process improvement or product development and enhancement activities
• Present recommendations for resolving data, logistics, project support issues
• Provide feedback and present ideas for improving or implementing processes and tools
• Develop communication and training plans
• Identify and monitor resolution of issues
• Identify best practices and recommend new workflows and procedures
• Perform complex administrative, transactional, and operational support tasks
• Provide maintenance support for project teams and assist in determining implementation strategy
• Provide input to project manager and project teams on appropriate implementation strategy
• Provide subject matter expertise and interpretation of procedures to team
• Interact with team, peers, management, and technology on implementation of strategy
• Collaborate and consult with peers, risk, compliance, and managers to resolve functional changes
• Serve as a mentor

4+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Knowledge of project lifecycle
• Understanding of quality assurance or user testing methodologies
• Experience with user testing participation
• Knowledge of Credit Application process for Small Business
• Knowledge of Project and Defect Tools including Jira
• Utilize AI-powered tools such as Microsoft Copilot
• Knowledge of Power BI or Tableau reporting
• Provide leadership over operational processes
• Provide clear and timely communication

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance
• critical illness insurance
• accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement