Senior CES Operations Manager

This is a new global role responsible for building the operational infrastructure, insights, and governance that underpin our post sale motion. This individual will partner closely with GTM leadership across Customer Experience and Solutions teams, as well as with Finance, Business Systems, and Data teams, to ensure operational excellence and consistent performance management worldwide. You’ll be both a strategic architect and a hands on operator, starting as a team of one eventually building a team of post sales ops professionals while influencing how we measure, forecast, and resource the customer journey from onboarding to renewal.