Senior CES Operations Manager Job at Figma (San Francisco)

Senior Manager, Technology Operations

The Senior Manager, Technology Operations is accountable for improving associate...

Location

United States of America , Bentonville

Salary:

90000.00 - 180000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience in operations, technology enablement, or performance optimization
6 plus years supporting frontline associate performance, enablement, or workforce effectiveness programs
Experience translating performance data into actionable operational improvements
Strong collaboration skills across Operations, Learning, Quality, and Technology teams
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.
Option 2: 7 years’ experience in project management, program management, program operations, or related area.
2 years’ supervisory experience.

Job Responsibility

Own the CES Associate Performance Optimization program and roadmap
Define performance improvement initiatives aligned to operational priorities and frontline realities
Identify performance gaps driven by tooling, process, training, or knowledge issues
Partner with Learning and Development to automate and personalize training and enablement
Collaborate with Quality and Analytics teams to leverage QA insights and performance data
Support deployment and adoption of AI assisted guidance, performance intelligence, and coaching tools
Observe associate workflows to identify cognitive load and execution bottlenecks and translate findings into technology and process improvements
Track and report performance improvements tied to productivity, quality, and ramp time
Drive measurable reductions in time to proficiency through improved tooling, training automation, and in workflow guidance
Drive adoption of tools and insights through strong change management and operational alignment

What we offer

Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart
Additional compensation includes annual or quarterly performance bonuses
Additional compensation for certain positions may also include: - Stock

Fulltime

Director, Technology Operations

The Director, Technology Operations is accountable for defining and leading the ...

Location

United States of America , Bentonville

Salary:

110000.00 - 220000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience in technology operations, business operations, or a related field
8 plus years leading large scale operational, technology, or performance programs in service or contact center environments
Demonstrated ownership of enterprise performance metrics such as AHT, productivity, or cost to serve
Proven ability to lead complex cross functional initiatives across Operations, Product, and Engineering
Strong executive communication and data driven decision making skills
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.
Option 2: 8 years’ experience in project management, program management, program operations, or related area.
3 years’ supervisory experience.

Job Responsibility

Define and execute the CES wide AHT reduction roadmap aligned to enterprise performance goals
Own AHT as a measurable outcome across tools, workflows, automation, and AI enabled execution
Partner with Operations, Product, and Engineering to prioritize initiatives based on ROI and operational impact
Serve as the accountable owner for AHT performance, leading cross functional reviews to track progress, dependencies, and risk
Translate operational friction into scalable technology solutions that reduce handle time and cognitive load
Drive adoption of workflow orchestration, automation, and AI assisted execution capabilities
Identify and retire duplicative or low value tools that increase associate effort or complexity
Partner with Quality, Knowledge, and Engineering teams to prevent contact creation by resolving systemic process and tooling defects
Ensure solutions are scalable, governable, and aligned with long term CES platform strategy
Monitor delivery schedules, adoption, and realized savings across AHT initiatives

What we offer

Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart

Fulltime

Global Technical Support Director

We are seeking a strategic and experienced Global Technical Support Director to ...

Location

United States

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

10+ years of experience leading large-scale customer support teams in an enterprise software environment
Proven success in global and multi-regional support leadership roles
Strong background in supporting both cloud and desktop products
Executive presence with the ability to influence senior stakeholders
Deep understanding of support operations, metrics, and customer success principles
Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
Excellent communication, leadership, and problem-solving skills
MSc in Computer Science, Data, or a related field
Familiarity with ITIL, ISO, or other support frameworks

Job Responsibility

Lead and inspire geographically distributed support teams, serving as the primary point of contact for North America Support leadership
Develop and execute global support strategies aligned with business objectives
Collaborate with senior leadership to influence decisions across people, processes, and policies
Act as the voice of the customer within the organization
Champion initiatives to enhance customer experience and satisfaction
Partner with escalation teams to ensure timely resolution of critical issues
Drive performance across key metrics (e.g. CES, resolution time) across all support channels
Implement scalable support models for both cloud and desktop environments
Lead tooling, knowledge management, and automation initiatives in collaboration with Product and Digital Experience teams
Work closely with Product, Engineering, Sales, and Services teams to ensure alignment and feedback loops

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Global Technical Support Director

We are seeking a strategic and experienced Global Technical Support Director to ...

Location

Canada

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

10+ years of experience leading large-scale customer support teams in an enterprise software environment
Proven success in global and multi-regional support leadership roles
Strong background in supporting both cloud and desktop products
Executive presence with the ability to influence senior stakeholders
Deep understanding of support operations, metrics, and customer success principles
Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
Excellent communication, leadership, and problem-solving skills
MSc in Computer Science, Data, or a related field
Familiarity with ITIL, ISO, or other support frameworks

Job Responsibility

Lead and inspire geographically distributed support teams, serving as the primary point of contact for North America Support leadership
Develop and execute global support strategies aligned with business objectives
Collaborate with senior leadership to influence decisions across people, processes, and policies
Act as the voice of the customer within the organization
Champion initiatives to enhance customer experience and satisfaction
Partner with escalation teams to ensure timely resolution of critical issues
Drive performance across key metrics (e.g. CES, resolution time) across all support channels
Implement scalable support models for both cloud and desktop environments
Lead tooling, knowledge management, and automation initiatives in collaboration with Product and Digital Experience teams
Work closely with Product, Engineering, Sales, and Services teams to ensure alignment and feedback loops

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Senior Director Design & Research

As Senior Director, Design & Research, you will lead Catawiki’s design and resea...

Location

Netherlands , Amsterdam

Salary:

Not provided

Catawiki

Expiration Date

Until further notice

Requirements

10–12+ years in digital product design
at least 5–7 years leading teams
2+ years at Director (or equivalent) level
has led both Product Design and UX Research
has proven impact in driving customer experience metrics (NPS/CSAT, CES) & moving business levers (buyer/seller cohorts performance & feature adoption)
has built or scaled a multi-disciplinary design org: senior ICs, design system, service design, research practice
used to working as a peer to Product, Engineering & Commercial teams & C-level executives
has experience leveraging AI and generative AI solutions throughout personal and design work flows

Job Responsibility

Define and own the Design & Research vision and strategy aligned with Catawiki’s product and business goals
Lead end-to-end experience design across buyer and seller journeys, including discovery, bidding, seller & expert flows, shipping and post-purchase experience
Build a world-class user research and insights capability, spanning qualitative and quantitative methods
Manage, direct, and grow designers to meet business needs and balance craft quality & commercial impact
Scale the organization thoughtfully, with clear roles, career paths, and performance expectations
Build strong cross-functional partnerships with Product, Engineering, Data, Marketing, and Commercial Operations
Act as a thought partner to senior leadership, bringing customer insight into strategic decisions
Champion customer-centricity, evidence-based decision making, and high design quality across the organization
Constantly raise the bar on design quality & customer experience
Own measurable improvements in key customer experience and marketplace metrics, including conversion, repeat bidding, trust, and fulfillment satisfaction

What we offer

€100 Catavoucher upon joining
€50 Catavoucher on each birthday
an extra day off each year to "Pursue Your Passion"
additional time off for significant work anniversaries (3, 5, 8, 10 years)
extra leave for life’s big moments like marriage, engagements, or moving house

New

Groundworker

Randstad is currently seeking three experienced and reliable Groundworkers for a...

Location

United Kingdom , Rochester

Salary:

19.50 - 20.50 GBP / Hour

Randstad

Expiration Date

March 21, 2026

Requirements

CSCS Card (Valid)
CAT & Genny Training (Proven certification/experience)
Full Orange PPE (High-vis trousers and jacket)
Right to Work in the UK
2x professional references from recent finishing/groundworks projects

Job Responsibility

Reading and interpreting service drawings
Installing deep and shallow drainage systems
Laying ducts and installing ACO channels
Precision kerbing and finishing works
Safely locating services using CAT and Genny equipment

New

Groundworker

We are looking for reliable, experienced Groundworkers to join a landmark energy...

Location

United Kingdom , Isle of Skye

Salary:

24.11 GBP / Hour

Randstad

Expiration Date

May 20, 2026

Requirements

Valid CSCS Card (Blue Skilled Worker card preferred)
Proven experience in heavy civil engineering or large-scale infrastructure projects
Valid tickets for Forward Tipping Dumper or Ride-on Roller (CPCS/NPORS)
Ability to commit to the 11-on, 3-off rotation and work effectively in a remote, mountainous environment
A proactive attitude toward site safety and environmental protection
Candidates must be eligible to live and work in the UK

Job Responsibility

Assisting with the excavation and preparation of reinforced concrete pads (transmission tower bases)
Installing industrial-spec drainage systems and utility ducting in challenging, mountainous terrain
Trenching and laying services to support the new overhead line infrastructure
Managing sub-base preparation, kerbing, and the construction of access tracks for heavy plant
Adhering to strict Tier 1 safety protocols, particularly when working near deep excavations and in high-wind environments

What we offer

Fully paid, high-quality accommodation is provided for the duration of your 11-day rotation
Mobilization travel to the Isle of Skye will be arranged and paid for

New

Groundworker

Groundworkers needed

Location

United Kingdom , Carterton

Salary:

21.00 - 22.00 GBP / Hour

Randstad

Expiration Date

March 25, 2026

Requirements

Must have CSCS
Candidates must be eligible to live and work in the UK

Senior CES Operations Manager

Figma

Location:
United States , San Francisco ▼
New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 06, 2026

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