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Senior Certified Pharmacy Technician

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Walgreens

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Location:
United States , Laconia

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Category:
Health and Beauty

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Contract Type:
Employment contract

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Salary:

20.50 - 27.50 USD / Hour
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Job Description:

When you step behind the counter as a senior certified pharmacy technician, you’ll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health. And we’ll make sure you get some joy yourself. Our pharmacies are filled with innovation, new technologies and so many ways to learn and grow. You’ll get the tools and support you need to move your career forward. And we can’t wait to you see how far you can go.

Job Responsibility:

  • Engages customers and patients by greeting them and offering assistance with products and services
  • Resolves customer issues and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
  • Develops strong relationships with most valuable customers
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
  • Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
  • Assists pharmacists in scheduling and maintaining work flow
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
  • Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
  • Takes customer to OTC aisle when possible to assist in locating products
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
  • Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
  • May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required
  • Assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
  • Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
  • Complies with all company policies and procedures
  • Maintains respectful relationships with coworkers
  • Completes special assignments and other tasks as assigned
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
  • Otherwise, earns PTCB certification as condition of promotion to senior technician
  • Attends training and completes PPLs requested by Manager and acquires continuing education credits
  • Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments

Requirements:

  • PTCB or ExCPT certification (except in Puerto Rico)
  • One year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours
  • Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy, Health System Pharmacy locations, or in locations where this role is covered under a collective bargaining agreement)

Nice to have:

  • Prior work experience with Walgreens
  • Good math skills (counting, measuring and weighing medications)
  • Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line)
  • Knowledge of store inventory control
What we offer:
  • Health, dental and vision
  • Prescription coverage
  • Retirement Savings Plan (401(k))
  • Employee discount
  • Work & life resources
  • Career development programs

Additional Information:

Job Posted:
May 05, 2026

Work Type:
On-site work
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