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Solicit, capture, plan and coordinate small meetings with 10 rooms or less, social and catering only functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals. Position is responsible for finalizing catering only business. Recommends program and procedural changes.
Job Responsibility:
Solicit, capture, plan and coordinate small meetings with 10 rooms or less, social and catering only functions, while maximizing the banquet space to meet and ideally exceed catering revenue goals
Finalize catering only business
Recommend program and procedural changes
Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals
Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals
Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel and resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction
Prepare status and period end reports
Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals
Professional and positive communication to both guests and fellow associates
Requirements:
More than two years of post-high school education
One to two full years of employment in a related position with this company or other organization(s)
Thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing
Knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines
Ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations
Communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests
Ability to drive to outside sales calls
Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Excellent hearing required for verbal interaction with guests and associates
Excellent vision required for viewing set-ups
Excellent speech communication skills required for verbal interaction with guests and associates