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Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Job Responsibility:
Manages sales efforts for the property including local corporate and social catering
Responds to incoming catering opportunities
Identifies, qualifies and solicits new catering business
Solicits affiliate business associated with citywide events
Understands the overall market
Closes the best opportunities for the property
Uses negotiating skills and creative selling abilities
Works with management to create and implement a catering sales plan
Designs, develops and sells creative catered events
Maximizes revenue by up-selling packages
Develops and manages catering sales revenue and operation budgets
Develops menus that drive sales
Assists with selling, implementation and follow-through of catering promotions
Executes and supports Marriott’s Customer Service Standards
Executes operational aspects of business booked
Participates in daily service basics of the brand
Establishes seamless turnover from sales to operations
Monitors effective resolution of guest issues
Maintains successful performance by increasing revenues and controlling expenses
Provides day to day supervision to catering sales associates
Contracts and closes local catering and social business
Achieves catering revenue goals by actively up-selling
Implements the brand’s service strategy
Works collaboratively with off-property sales channels
Interacts effectively with sales, kitchen, vendors, competitors, and other hotel departments
Executes exemplary customer service
Serves the customer by understanding their needs
Gains understanding of the property’s primary target customer
Develops a close working relationship with operations
Requirements:
High school diploma or GED
2 years experience in sales and marketing, guest services, front desk, or related professional
OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major