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Senior Catering Manager

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Four Seasons

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Location:
China , Hangzhou

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

To drive catering & conference business. To assist catering sales team to provide consistence catering & conference services.

Job Responsibility:

  • Implements all catering and events sales action plans related to the respective catering market segment and as outlined in the Marketing Plan.
  • Actively participates in achieving the departmental goals, which contribute to the Marketing budget.
  • Solicit and book all types of catering business from various sources of leads.
  • Take ownership of customer from point of contract to after sales service.
  • Develop creative and attractive menu presentations for potential clients.
  • Creative in upselling for incremental revenue.
  • Respond to all telephone and walk in inquiries regarding catering space.
  • Maintain an active trace/follow-up system on all personal sales calls.
  • Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues.
  • Follow through the event management flow process until departure of key repeated accounts.
  • Communicate last minute event details to all operational departments concerned for their own productivity and achievement of guest satisfaction.
  • Responsible to ensure that the dissemination of groups related information to the related departments.
  • Be visible to organizer and clients during their event and constantly seek feedback on guest’s satisfaction.
  • Giving feedback in a timely, professional and constructive manner.
  • Review bills with organizers regularly so as eliminate any adjustments on final invoice.
  • Verifies charges and layout of in voice prepared by Accounts Receivable or Front Office before sending invoice to clients.
  • Attend the pre-event meeting and post-event meeting as required.
  • Continue to maintain close relationship with existing clients while building relationship with new clienteles.
  • Establishes good working relationship within the department and with other departments.

Requirements:

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand, and the Company.
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Proficient in the use of Microsoft Office.
  • Good bilingual writing skills.
  • Min. 2 –3 years’ experience in hotel Conference sales.
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
March 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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