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The Senior Catering & Events Manager is a leadership position whose main role is to be a liaison between the Group’s main contact and the Sales Department. This individual’s primary goal is to ensure the success of the meeting and event specifications as contracted by the client. They will work closely with the client during the pre-planning phase of the program and be on site during the event to ensure successful execution and client satisfaction. This individual must have a creative flare to suggest program enhancements for a memorable attendee experience, striving to earn the loyalty of the client for future business. They must work closely with operational departments in advance and during the event to communicate all details and share expectations, ensuring a successful event & positive experience for all attendees. The post meeting follow-up is extremely important regarding billing and feedback.
Job Responsibility:
Analyze requirement of function, outline available hotel facilities and services offered and quote pricing
Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations
Communicate accurately to operations the details needed to satisfy the contract and client needs
Lead banquet event order meetings
Prepare for and attend all applicable pre-cons and post-cons
Arrange for VIP amenities to be delivered
Check on functions regularly as they are being executed for groups
Prepare and send advance brochures/menus to prospective customers
Prepare and receive cash deposits, billing and payments
Sell liquor in accordance with state liquor laws
Work with Culinary team in menu planning to maximize revenue based on customer budget
Work with group sales on menu planning in order to maximize food and beverage revenues from groups
Execute guarantee and cut-off policies
Create, review and revise rooming lists and VIP lists
Prepare letters, proposals, BEO’s, thank-you notes, etc.
Pre-check room setups, prior to arrival of the group
Know meeting room set-ups and capabilities
Know sleeping room configurations and types
Manage the event diary and adjust space in order to ensure maximum potential revenue
Respond to requests by Meeting Planners immediately
Maintain price integrity both in rooms and food and beverage
Manage existing accounts and follow up with client re-solicitation to capture future business
Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
Pyramid Global Lead Referral Program. Actively seek business opportunities for other company-managed hotels
Meet or exceed goals set by the DOS, DOC and/or DOCS
Effectively supervise team to reach goals that have been set
Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods
Report all unsafe conditions immediately
Requirements:
Bachelor’s degree and/or 5 years of hotel sales or event services experience
Customer focused attitude
Strong communication skills, both written and verbal
Computer proficiency in Microsoft Office and resort POS & PMS systems
Confident and professional appearance
Adept problem-solving skills and resourcefulness in dealing with challenging situations
Ability to work well under pressure and as a team with co-workers