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Senior Catering and Conference Services Manager

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Four Seasons

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Location:
Canada , Whistler

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

75000.00 - 85000.00 CAD / Year
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Job Description:

As a Senior Catering & Conference Services Manager at the Four Seasons Resort Whistler, you will raise the efficiency and effectiveness of the day-to-day operation of the Catering & Conference Services Department while personally planning, selling and servicing catering & conference business.

Job Responsibility:

  • Maintain detailed knowledge of hotel facilities, meeting spaces, departmental operations, and the competitive market
  • Serve as the primary liaison between clients and the hotel, coordinating all needs including guest rooms, catering, events, audiovisual services, transportation, and off-site recommendations
  • Ensure compliance with group sales contract policies, including deposits, cut-off dates, attrition, rooming lists, and billing instructions
  • Maximize revenue by finalizing bookings, upselling services, and partnering with the sales team to ensure optimal function space utilization
  • Respond to catering inquiries and provide timely follow-up
  • Conduct property tours and comfortably host clients and meeting planners
  • Prepare accurate and timely event documentation such as proposals, contracts, Banquet Event Orders (BEOs), diagrams, resumes, and all Golden Sales and Catering system inputs
  • Communicate group needs to all relevant departments, including amenities, arrival/departure schedules, deliveries, and special meal requirements
  • Participate in hotel staff meetings and pre-convention meetings with groups
  • Supervise banquet event execution, ensuring exceptional service delivery and strong client relationships
  • Lead Banquet Event Order and Group Resume meetings to ensure effective communication across departments
  • Support the review, auditing, and assignment of booking turnovers in the absence of the Director of Catering & Conference Services
  • Assist with catering financial forecast preparation and budget analysis
  • Train and support new and existing team members in Conference Services and Catering
  • Review and update departmental policies and procedures as needed
  • Meet annual personal and team sales and service goals
  • Perform additional tasks or projects as assigned by hotel leadership

Requirements:

  • Minimum three years of experience in catering, conference services, event planning, or hospitality management in a full service resort or hotel required
  • Strong organizational, communication, and client-relationship skills
  • High level of creativity and innovative thinking
  • Ability to multitask, prioritize, and manage complex event details
  • Proficiency with sales and catering systems preferred
  • Proficient computer skills
  • Demonstrated coaching and people development skills
  • Ability to work flexible hours, including some evenings, weekends, and event-related schedules
What we offer:
  • Housing Allowance
  • Use of the Fitness Facility
  • Medical, Dental and Sick leave coverage
  • Employee Travel Program
  • complimentary and reduced rates at other Four Seasons Properties
  • Excellent Training and Development opportunities
  • Complimentary meal per shift in our employee dining room
  • Employee Recognition Programs
  • Dry Cleaning Services

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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