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Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
Job Responsibility
Operational excellence for your set of cities - selection and training of new partners and improving current partners' quality
Take charge of key central growth tracks for the category over time: projects focused on improving quality and service excellence, projects focused on improving offerings and innovation, collaboration with cross-functional teams to ensure swift and robust execution
Requirements
Minimum 2-4 years of experience in an ops-related/consulting/strategy role
Demonstrated leadership of teams and projects – the ability to influence and lead
Someone who understands great things gets built by both smarts AND hard work
What we offer
Work closely with strong leaders
A lot of freedom and ownership to propose and change the way we do things
Growth opportunities within UC via our robust internal mobility program