Senior Caseworker Job at Cencora (Oakville)

New

Bilingual Senior Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united...

Location

Canada

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

A minimum of two (2) years experience in customer service
experience in medical, pharmaceutical and/or insurance industry is an asset
Bilingual in French and English: written and verbal is an asset
Highly organized with strong attention to detail
Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
Flexibility in working shifts (hours of operation are 8 am - 8pm)
Ability to apply critical thinking skills in order to solution problems
A Minimum of 2 years experience working for a patient support program
Experience working in a call center environment an asset
Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients

Job Responsibility

Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance
Assist with the coaching and mentoring of existing team members
Manage a patient caseload larger than their caseworker counterparts
Be a reimbursement expert in assigned caseload territory
Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests
Participate in special projects as assigned by the Program Manager
Provide daily support to Associate Program Manager(s)
Assist management with various reports and program related tasks
Work with management to develop program protocol and SOP for Caseworker role
With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

New

Rating surveyor

We are delighted to have a variety of roles available across all levels to join ...

Location

United Kingdom , Leeds; Manchester; Birmingham

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

MRICS qualified with at least 2-5 years post-qualification experience in rating
Strong knowledge of the Rating market and relevant legislation
Experience handling rating appeals and negotiations with the VOA
Excellent analytical skills with attention to detail
Strong verbal and written communication skills
Good commercial awareness and client relationship management skills
Proficient in Microsoft Office applications
Ability to communicate with clients and colleagues at all levels

Job Responsibility

Manage a portfolio of rating appeals and check cases across various property types
Prepare and present cases at Valuation Tribunal hearings
Liaise with the Valuation Office Agency to negotiate settlements
Conduct property inspections and detailed analysis of rental evidence
Prepare rating valuations and check calculations
Advise clients on rating liability and mitigation strategies
Monitor legislative changes and case law development
Support senior team members with complex casework
Assist in developing client relationships and identifying new business opportunities
Mentor junior team members as required

Fulltime

Licensing Policy and Administration Team Leader

Licensing Policy and Administration Team Leader. Initial 12 month contract with ...

Location

United Kingdom , West London

Salary:

37.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

BIIAB Licensing/Gambling Practitioner, Personal Licence Holder or similar
Institute of Licensing - Licensing Practitioner course
or managerial qualification
Experience working in a housing association or council
Experience of updating, briefing and communicating with Elected Members and Senior Managers
Ability to oversee, undertake and manage legal casework, enforcement, investigation, prosecution and other legal processes and sanctions
Experience of leading on co-ordinating responses to customer complaints and service requests and excellent customer care to help improve service delivery

Job Responsibility

Assisting the team manager with management responsibilities for the team, including
managing workloads, allocating/monitoring work, supervising staff: providing a technical advice/ guidance to the team, to ensure the most effective use of resources and deputising, as appropriate to ensure a smooth continuation of service
To be accountable for delivering excellent services to residents in line with the council’s vision, values, resources, strategic and service priorities
for the assigned regulatory and enforcement functions
To fulfil statutory functions as a Responsible Authority service under the Licensing Act 2003, where applicable
and scrutinise, process and comment on statutory applications and schemes submitted from individuals, businesses, outside bodies and other departments of the Council
To conduct, manage, oversee and authorise the officers’ investigations and civil and criminal legal case files, in accordance with the provisions of the Police and Criminal Evidence Act 1984, Criminal Procedures & Investigations Act 1996 or other appropriate legislation
To lead on team complaints, drafting reports and preparation of case evidence for submission to the Head of Legal Services. To prepare/approve statutory documents
To represent the Section at member level meetings, committee meetings, inter-departmental meetings, Public Meetings or Public Enquiries, as required. To chair meetings, as appropriate, related to the functional activities of the team
To develop and maintain effective relationships with internal and external partners and other enforcement agencies

Fulltime

Employee Relations Advisor

Make a real impact through brilliant people management. Goodman Masson are excit...

Location

United Kingdom , London

Salary:

36000.00 - 39000.00 GBP / Year

Goodman Masson

Expiration Date

Until further notice

Requirements

CIPD qualification (or equivalent relevant experience)
Strong technical knowledge across employee relations and employment law
Proven experience managing disciplinary and grievance cases independently
Housing Association experience – highly desirable
Public Sector experience – highly desirable
Exposure to complex ER casework (desirable but not essential)
Demonstrable experience influencing and advising senior managers
Excellent written and verbal communication skills
Strong organisational and project management skills, with the ability to multitask and meet deadlines
A proactive, solutions-focused approach and commitment to continuous improvement

Job Responsibility

Partnering with managers to improve people management capability and confidence
Providing expert advice and coaching on employee relations matters, including absence, performance, wellbeing and employee engagement
Managing disciplinary and grievance cases independently, ensuring fair, consistent and legally compliant outcomes
Supporting organisational change projects, including restructures, consultations and redundancy processes, in line with policy and employment law
Building strong, trusted relationships with stakeholders across the organisation to deliver practical, customer-focused HR solutions
Working closely with HR Business Partners, Recruitment teams and external providers to deliver joined-up people solutions
Ensuring HR policies are up to date, legally compliant and consistently applied
Maintaining accurate HR records and systems (including iTrent) and supporting KPI reporting
Identifying risks and gaps in ER processes and proactively recommending improvements
Supporting establishment budget management within relevant business areas

Fulltime

New

Senior Employee Relations Advisor

We’re looking for a Senior Employee Relations Advisor to join our collaborative ...

Location

United Kingdom , Harrogate

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience managing a wide range of employee relations casework
Experience supporting change management processes, including TUPE and redundancy
Background in supporting a customer-facing, geographically dispersed workforce
Experience preparing for and responding to Employment Tribunal cases
Excellent communication skills, both written and verbal
Strong problem-solving skills and the ability to work independently
Ability to build trust and credibility at all levels of the organisation
High levels of resilience and the ability to manage multiple priorities
Commitment to confidentiality and professional integrity
Full UK driving licence and willingness to travel

Job Responsibility

Delivering a legally compliant, value-added advisory service to managers on all people management matters
Supporting managers with HR activities, including grievances, disciplinaries, absence management, performance, and reward
Advising on HR policies and procedures, with a strong understanding of employment law and best practices
Acting as the escalation point for complex case management
Contributing to the development and continuous improvement of HR policies and strategies
Managing and responding to HR queries within the team
Supporting organisational change initiatives, including TUPE transfers and redundancy consultations
Monitoring and reporting on employee relations trends and case activity
Maintaining accurate colleague data in HR and payroll systems
Ensuring confidentiality and compliance with data protection regulations

What we offer

24 days annual leave plus bank holidays
Company attendance and performance bonuses
Contributory pension and life assurance
Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
Colleague discount across our group brands
Attraction and travel discounts
Training and development programmes to support your growth

Fulltime

Senior People Advisor

The Senior People Advisor acts as a trusted expert within the People & Culture D...

Location

United Kingdom , London

Salary:

40300.00 GBP / Year

Allen Lane

Expiration Date

Until further notice

Requirements

CIPD qualified people professional or equivalent experience
Strong ER casework background
Up to date knowledge of UK employment law and best practice
Ability to build long lasting relationships and influence others
Experience of working in complex or fast paced organisations
Experience of working for a charity or not for profit organisation (advantageous)

Job Responsibility

Coaching and supporting managers on employee relations, performance, and development
Promoting fairness and inclusion across all people processes
Championing EDI, wellbeing, managing sickness absence and supporting colleagues through life events
Shaping and simplify policies to make them inclusive and easy to use
Driving positive change through collaboration and evidence-based decision-making
Being a culture ambassador, fostering wellbeing, performance, and equity

What we offer

Generous annual leave (28 days plus bank holidays)
Pension scheme (up to 7% employer contribution)
Healthcare cash plan
Continuing professional development
Hybrid working (minimum of 4 office days a month)

Fulltime

Senior HR Business Partner

You will provide senior-level HR advice and support to Directorate Management Te...

Location

United Kingdom , North West London

Salary:

36.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience operating at Senior HR Business Partner level, ideally within a local authority or public sector setting
Strong knowledge of employee relations, HR policy, and change management
Confident engaging with senior stakeholders and handling sensitive, high-profile cases
Able to use HR data and KPIs to inform decision-making

Job Responsibility

Provide expert HR and ER advice to senior managers, particularly on complex and high-risk cases
Lead and support high-profile HR casework and change management interventions
Attend and facilitate Directorate Management Team meetings, appeals panels, and joint consultative forums
Produce and analyse KPI and management information reports on HR/ER case trends
Advise managers on people management matters in line with HR service standards
Supervise HR Consultants and act as an escalation point for complex case queries
Support the review, development, and implementation of HR policies and procedures

Fulltime

Locum Senior Property Lawyer

Douglas Scott Legal Recruitment is hiring a Locum Senior Property Lawyer for a H...

Location

United Kingdom , Birmingham

Salary:

50.00 - 65.00 GBP / Hour

Douglas Scott

Expiration Date

Until further notice

Requirements

5-9 years PQE Solicitor or Legal Executive with no upper limit
Qualified Solicitor, CiLEX, or equivalent in England and Wales
Strong knowledge of property law and its application
Proven experience advising at a senior level while dealing with a high case load
Relevant Housing sector experience desirable but not essential

Job Responsibility

Managing complex casework from start to finish, particularly in relation to property ownership/title/freehold and leasehold issues
Proven experience in residential and commercial property law with a solid understanding of the processes and requirements involved
Maintain a log of leasehold interests and report back on enfranchisement opportunities
Issue new leases or interim licences, LFAs, variations or terminations
Additional Ad Hoc advice and drafting in relation to wayleaves, easements, rights and potential acquisitions/disposals of properties
Building and maintaining relationships with key stakeholders
Supervision of junior legal assistant's work

Fulltime

Senior Caseworker

Cencora

Location:
Canada , Oakville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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