Senior Case Worker

• Supporting people with a history of, or at risk of, rough sleeping to take positive steps towards sustaining settled accommodation and improving their overall quality of life
• Taking the lead in delivering trauma-conscious, strengths-based support, recognising each person’s unique circumstances and empowering them to make meaningful changes
• Supporting access to appropriate services that promote recovery, stability and long-term independence
• Supporting the Team Manager with the induction and development of new staff
• Contributing to the promotion and ongoing development of the service
• Assisting with monitoring and reporting requirements

• Significant experience of working in substance misuse, housing, homelessness, mental health or a related field
• Demonstrable experience of using trauma-informed/conscious practice
• Good knowledge of housing processes and welfare benefits
• Ability to support individuals to access and navigate a range of services
• Understanding of local community resources and the importance of partnership working
• Strong interpersonal and listening skills, with the ability to remain calm and professional in challenging situations
• Resilient, solution-focused and able to work creatively to overcome barriers
• Experience using Microsoft Office and maintaining accurate records
• A full driving licence and access to a vehicle is essential

Experience of supporting managers with a range of tasks and contributing to service development

• 30 days annual leave (pro rata for part time), plus bank holidays
• sick pay
• enhanced benefits package which includes cover on health benefits, eco travel incentives, childcare discounts, retail discounts and much more