Senior Care Coordinator

• Creating and managing person-centred rotas on a weekly basis
• Managing client runs and making changes and improvements when needed to ensure rota efficiency
• Solve rota issues as they arise, ensuring continuity of care
• Management of staff holidays and sickness inputting into E-days
• On-call responsibility on a rotational basis (one week every four) to handle out-of-hours contact
• Liaise with professionals and client families
• Maintain all aspects of the office administration across the carers, clients and all digital systems
• First responder to office calls
• Completing monthly carer visit note reviews
• Inputting and updating staff data/records and availability into company systems
• Responding promptly to office alerts, ensuring timely escalation if needed
• Manage invoicing notes and Purchase Orders in partnership with the Admin Executive and local authorities
• Arranging care team introductions to our clients when required
• Prepare and submit brokerage forms in collaboration with the Deputy and Registered Manager
• Work in line with company policies and procedures to ensure safety of our clients
• Covering care calls in office hours if needed
• Supporting with all stages of onboarding of new packages including client assessments
• Ensure a compassionate and professional telephone manner when talking with clients
• Recognising client problems and working with your colleagues to find solutions
• Provide guidance and support to the care team, addressing any concerns or challenges
• Offer a supportive and caring presence and help maintain morale and uphold Avanti’s values within the team
• Lead by example in adhering to all company policies and procedures.

• A minimum of 2 years supporting and caring for people
• Strong IT literacy in digital care planning systems. A minimum of 2 years of experience in a care coordinator role in an office environment that involves producing and managing rotas on digital systems
• Junior management experience
• Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
• A Level 3 Diploma in Health and Social Care or working towards completion
• A full UK driving licence and own vehicle. Able to travel to clients’ homes as needed (travel can be expensed)
• To live within reasonable distance of the branch

Aspiring to progress in the sector

• Annual pay reviews to keep salaries in line with inflation
• Pension contributions
• Blue Light Card - eligible to apply for the Blue Light Card and get access to discounts and rewards
• Commitment to training and personal growth
• A supportive, family-run environment dedicated to the wellbeing of both clients and staff