Senior Care Coordinator Jobs

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Location:
United Kingdom, Catford

Category:
Nursing

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Care Coordinator supports the Registered Manager in ensuring the smooth running of the branch, particularly in the delivery of complex care, rota management, compliance, and digital monitoring. This is a hands-on role where the postholder will carry out the full responsibilities of a Care Coordinator, but with additional senior duties. It is designed for someone with the ability and ambition to progress, act as a deputy when required, and provide strong operational support across the service.

Job Responsibility:

Carry out all standard Care Coordinator duties (assessments, care planning, rota building, reviews, communication)
Take ownership of more complex packages to support safer delivery
Handle escalations and more complex client concerns before they reach the Registered Manager
Provide guidance to other coordinators and carers when required
Step in for the Registered Manager during short-term absences for operational continuity
Support with decision-making and prioritising urgent issues
Assist with allocation of work across the coordination function when the service is under pressure
Represent the Registered Manager in meetings when delegated
Conduct initial assessments, risk assessments and care plan updates
Ensure person-centred, clinically appropriate plans are maintained
Attend MDTs, client reviews and professional meetings
Build strong relationships with families and professionals
Build safe and efficient rotas, ensuring the correct skill match for complex tasks
Handle urgent rota changes, sickness and continuity risks confidently
Support the team with escalation management during busy periods
Ensure carers are appropriately trained and competent for PEG feeding, tracheostomy care, suction, stoma care, catheter care, ventilation (NIV), NG/NJ feeding, and end-of-life care
Review clinical documentation (MAR charts, notes, observations)
Escalate unsafe practice or risks to the Registered Manager promptly
Liaise with health professionals including District Nurses, CHC nurses, GPs, OTs, SALT and hospital teams
Monitor ECM daily and resolve missed/late visits, medication not logged, incomplete clinical tasks, and incorrect or suspicious GPS log-ins
Ensure all actions and follow-ups are logged correctly in Nourish
Conduct weekly ECM audits and highlight patterns needing attention
Support initial fact-finding and chronology building
Escalate all safeguarding concerns to the Registered Manager
Assist with statements and documentation where required
Carry out spot checks and home visits
Audit care plans, risk assessments, daily logs and MAR charts
Support CQC readiness, evidence gathering and quality improvement work
Promote safe practice, professionalism and continuous improvement

Requirements:

Strong experience as a Care Coordinator in domiciliary or complex care
Ambition and capability to progress towards a deputy/management role
Strong rota management and organisational skills
Good knowledge of complex care tasks (oversight only)
Excellent communication with clients, families, carers and professionals
Confident problem-solver with ability to make decisions under pressure
Proficient in ECM systems, digital care platforms and Microsoft Office
Understanding of CQC regulations and safeguarding
Ability to work hands-on and lead by example

Nice to have:

Experience supporting managerial duties
Knowledge of Nourish
Local knowledge of South East London
Experience stepping up in a deputy capacity previously

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

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Senior Care Coordinator