Senior Care Coordinator Job at Avanti Homecare (Ilkeston)

Senior Care Coordinator

At Avanti Homecare, we are on an exciting journey of growth. As the Senior Care ...

Location

United Kingdom , Ripley

Salary:

29500.00 GBP / Year

Avanti Homecare

Expiration Date

Until further notice

Requirements

A minimum of 2 years supporting and caring for people
Strong IT literacy in digital care planning systems. A minimum of 2 years of experience in a care coordinator role in an office environment that involves producing and managing rotas on digital systems
Junior management experience
Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
A Level 3 Diploma in Health and Social Care or working towards completion
A full UK driving licence and own vehicle. Able to travel to clients’ homes as needed (travel can be expensed)
To live within reasonable distance of the branch

Job Responsibility

Creating and managing person-centred rotas on a weekly basis
Managing client runs and making changes and improvements when needed to ensure rota efficiency
Solve rota issues as they arise, ensuring continuity of care
Management of staff holidays and sickness inputting into E-days
On-call responsibility on a rotational basis (one week every four) to handle out-of-hours contact
Liaise with professionals and client families
Maintain all aspects of the office administration across the carers, clients and all digital systems
First responder to office calls
Completing monthly carer visit note reviews
Inputting and updating staff data/records and availability into company systems

What we offer

Annual pay reviews to keep salaries in line with inflation
Pension contributions
Blue Light Card - eligible to apply for the Blue Light Card and get access to discounts and rewards
Commitment to training and personal growth
A supportive, family-run environment dedicated to the wellbeing of both clients and staff

Fulltime

Senior Care Coordinator

The Senior Care Coordinator supports the Registered Manager in ensuring the smoo...

Location

United Kingdom , Catford

Salary:

Not provided

Enter Employment

Expiration Date

Until further notice

Requirements

Strong experience as a Care Coordinator in domiciliary or complex care
Ambition and capability to progress towards a deputy/management role
Strong rota management and organisational skills
Good knowledge of complex care tasks (oversight only)
Excellent communication with clients, families, carers and professionals
Confident problem-solver with ability to make decisions under pressure
Proficient in ECM systems, digital care platforms and Microsoft Office
Understanding of CQC regulations and safeguarding
Ability to work hands-on and lead by example

Job Responsibility

Carry out all standard Care Coordinator duties (assessments, care planning, rota building, reviews, communication)
Take ownership of more complex packages to support safer delivery
Handle escalations and more complex client concerns before they reach the Registered Manager
Provide guidance to other coordinators and carers when required
Step in for the Registered Manager during short-term absences for operational continuity
Support with decision-making and prioritising urgent issues
Assist with allocation of work across the coordination function when the service is under pressure
Represent the Registered Manager in meetings when delegated
Conduct initial assessments, risk assessments and care plan updates
Ensure person-centred, clinically appropriate plans are maintained

Fulltime

Licensed Nurse Care Coordinator Senior - Quality Management

An LVN/ LPN plays a crucial role in managing patient care and ensuring continuit...

Location

United States , Tyler

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma required
Minimum of 3 years of clinical or home health experience required
5 years supporting value-based care programs, accountable care organizations, or HEDIS
Knowledge of government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives preferred
Knowledge of physician office practice operations and 3 years of experience in a physician practice is preferred
Proficiency in keyboarding and EHR systems, primarily Epic
LVN/ LPN in the state of employment and/or compact licensure required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Mentor, train and support the team of care coordinators, ensuring high-quality care and adherence to best practices. Assist with work assignments and development of new work processes as needed. Coordinate and assist with associate onboarding. Create education material for training
Monitor and ensure compliance with all regulatory requirements, organizational policies, standing delegated orders and protocols
Identify quality gaps and risk adjustment gaps. Participate in Quality Improvement Programs as indicated. Attend learning sessions and share information learned with team members. Assist in the development of tools, education, and workflow processes to assist the network in meeting CMS, ACO, documentation, and payor quality initiatives
Conducts internal review audits to facilitate feedback for documentation and efficiency of the care coordination team
Support Primary Care Providers and assist patients in scheduling preventative screenings and appropriate appointments. Maintain ongoing communication with healthcare providers through various tools and meetings
Monitor value-based care quality performance and pulls reports to identify open care gaps. Conducts telephonic outreach on behalf of providers to close care gaps & address medication adherence to facilitate star rating and quality performance
Providing counseling and health education to patients and families, using appropriate materials and standardized protocols. Serve as a subject matter expert in care transitions & quality metrics. Assist in educating practice staff on quality, payor, and government program requirements
Communicate resources and services available to patients through the continuum of care
Escalate health concerns to Primary Care providers and place referrals to appropriate care team members, i.e., Nurse Navigation, CHW, etc. Develop professional working relationships with ACO and CIN network providers, practice managers, and their staff to collaboratively manage follow-up care and improve overall health and wellness. Conduct in-person and virtual meetings with practice managers, staff, providers and managers to communicate program goals, results, and provide education

Fulltime

Licensed Nurse Care Coordinator Senior - Population Health Admin

An LVN/ LPN plays a crucial role in managing patient care and ensuring continuit...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma required
Minimum of 3 years of clinical or home health experience required
5 years supporting value-based care programs, accountable care organizations, or HEDIS
Knowledge of government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives preferred
Knowledge of physician office practice operations and 3 years of experience in a physician practice is preferred
Proficiency in keyboarding and EHR systems, primarily Epic
LVN/ LPN in the state of employment and/or compact licensure required

Job Responsibility

Mentor, train and support the team of care coordinators, ensuring high-quality care and adherence to best practices
Monitor and ensure compliance with all regulatory requirements, organizational policies, standing delegated orders and protocols
Identify quality gaps and risk adjustment gaps
Conducts internal review audits to facilitate feedback for documentation and efficiency of the care coordination team
Support Primary Care Providers and assist patients in scheduling preventative screenings and appropriate appointments
Monitor value-based care quality performance and pulls reports to identify open care gaps
Providing counseling and health education to patients and families, using appropriate materials and standardized protocols
Communicate resources and services available to patients through the continuum of care
Escalate health concerns to Primary Care providers and place referrals to appropriate care team members
Develop professional working relationships with ACO and CIN network providers, practice managers, and their staff

Fulltime

Licensed Nurse Care Coordinator Senior - Population Health

An LVN/ LPN plays a crucial role in managing patient care and ensuring continuit...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma required
Minimum of 3 years of clinical or home health experience required
5 years supporting value-based care programs, accountable care organizations, or HEDIS
Knowledge of government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives preferred
Knowledge of physician office practice operations and 3 years of experience in a physician practice is preferred
Proficiency in keyboarding and EHR systems, primarily Epic
LVN/ LPN in the state of employment and/or compact licensure required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Mentor, train and support the team of care coordinators, ensuring high-quality care and adherence to best practices
Assist with work assignments and development of new work processes as needed
Coordinate and assist with associate onboarding
Create education material for training
Monitor and ensure compliance with all regulatory requirements, organizational policies, standing delegated orders and protocols
Identify quality gaps and risk adjustment gaps
Participate in Quality Improvement Programs as indicated
Attend learning sessions and share information learned with team members
Assist in the development of tools, education, and workflow processes to assist the network in meeting CMS, ACO, documentation, and payor quality initiatives

Fulltime

Licensed Nurse Care Coordinator Senior - Population Health

An LVN/ LPN plays a crucial role in managing patient care and ensuring continuit...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma required
Minimum of 3 years of clinical or home health experience required
5 years supporting value-based care programs, accountable care organizations, or HEDIS
Knowledge of government programs (CMS), accountable care organizations (ACOs), HEDIS, and experience with payor cost sharing initiatives preferred
Knowledge of physician office practice operations and 3 years of experience in a physician practice is preferred
Proficiency in keyboarding and EHR systems, primarily Epic
LVN/ LPN in the state of employment and/or compact licensure required

Job Responsibility

Mentor, train and support the team of care coordinators, ensuring high-quality care and adherence to best practices
Monitor and ensure compliance with all regulatory requirements, organizational policies, standing delegated orders and protocols
Identify quality gaps and risk adjustment gaps
Conducts internal review audits to facilitate feedback for documentation and efficiency of the care coordination team
Support Primary Care Providers and assist patients in scheduling preventative screenings and appropriate appointments
Monitor value-based care quality performance and pulls reports to identify open care gaps
Providing counseling and health education to patients and families, using appropriate materials and standardized protocols
Communicate resources and services available to patients through the continuum of care
Escalate health concerns to Primary Care providers and place referrals to appropriate care team members
Document relevant, comprehensive information and data using standard assessment tools

Fulltime

Senior Customer Care Coordinator

Office Angels are delighted to be recruiting for a fantastic opportunity with a ...

Location

United Kingdom , Livingston

Salary:

29000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience within a housebuilder Customer Care environment is essential
Proven experience as a Customer Care Coordinator (senior-level exposure preferred)
Strong understanding of NHBC / NHQC standards
Confidence in handling escalations and resolving complex cases
Excellent organisational and multitasking skills
Strong communication skills and the ability to build rapport easily
A proactive, team-focused approach
Full UK driving license (occasional travel to sites required)

Job Responsibility

Managing escalated complaints and complex customer issues through to resolution
Supporting the wider Customer Care team with workload coordination
Building strong relationships with customers through calls, updates and site visits
Coordinating remedial works in line with service level agreements
Maintaining accurate records of NHBC claims and tracking progress
Managing purchase orders, costs, and contra charges
Producing reports to support performance and decision-making
Contributing to meetings, site closures and continuous improvement initiatives

What we offer

Competitive salary from £29,000
Annual bonus (after 1 year's service)
25 days holiday + bank holidays
Option to buy up to 5 additional days (after 1 year)
Pension scheme
Access to discounts and benefits portal
Cycle to Work scheme
ShareSave scheme
Life assurance
Ongoing development and learning opportunities

Fulltime

Senior Customer Care Coordinator

Office Angels are delighted to be recruiting for a fantastic opportunity with a ...

Location

United Kingdom , Livingston

Salary:

29000.00 - 32000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience within a housebuilder Customer Care environment is essential
Proven experience as a Customer Care Coordinator (senior-level exposure preferred)
Strong understanding of NHBC / NHQC standards
Confidence in handling escalations and resolving complex cases
Excellent organisational and multitasking skills
Strong communication skills and the ability to build rapport easily
A proactive, team-focused approach
Full UK driving license (occasional travel to sites required)

Job Responsibility

Managing escalated complaints and complex customer issues through to resolution
Supporting the wider Customer Care team with workload coordination
Building strong relationships with customers through calls, updates and site visits
Coordinating remedial works in line with service level agreements
Maintaining accurate records of NHBC claims and tracking progress
Managing purchase orders, costs, and contra charges
Producing reports to support performance and decision-making
Contributing to meetings, site closures and continuous improvement initiatives

What we offer

Competitive salary from £29,000
Annual bonus (after 1 year's service)
25 days holiday + bank holidays
Option to buy up to 5 additional days (after 1 year)
Pension scheme
Access to discounts and benefits portal
Cycle to Work scheme
ShareSave scheme
Life assurance
Ongoing development and learning opportunities

Fulltime

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Senior Care Coordinator

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