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Join our London, Moorgate campus team as a Senior Campus Hub Officer - where great service meets student life! At The University of Law, our students are at the heart of everything we do. We’re now looking for a Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a central role in delivering an outstanding, student-focused campus experience. In this role, you will play a key part in delivering a welcoming, professional, and supportive front-of-house service through the Campus Hub, providing high-quality information and assistance to students, staff, and visitors across all programmes. You will also contribute to the planning and coordination of events and activities that enhance the student experience and strengthen students’ connection to the university community. Working closely with operational teams across the University, you will help ensure the efficient running of the campus and the consistent delivery of a first-class service that meets the expectations of our students and stakeholders. You will be required to promote and sustain constructive, supportive, and professional working relationships with students, colleagues, and external partners at all times.
Job Responsibility:
Acting as a welcoming first point of contact on campus, providing accurate, professional and empathetic support to students, staff and visitors
Supporting student enrolment, registration, ID card issuance and the resolution of student enquiries using the University’s CRM system
Coordinating and supporting campus events, inductions, assessments and activities in collaboration with internal teams and external suppliers
Deputising for the Campus Hub Manager when required and supporting the smooth day-to-day operation of the Campus Hub
Acting as Disability Liaison Officer and ensuring safeguarding, data protection and escalation procedures are followed appropriately
Requirements:
Proven experience delivering high-quality frontline customer service, ideally within a higher education or service-driven environment
Experience handling complex, confidential or sensitive information with discretion and professionalism
Strong organisational skills with the ability to manage competing priorities in a busy environment
Experience supporting or coordinating events or student-facing activities
Excellent communication skills and confidence engaging with diverse audience
A proactive, solution-focused approach and the flexibility to adapt during peak academic periods
Strong IT skills, including confidence using Microsoft 365 and CRM systems
What we offer:
A generous annual leave entitlement of 30 days plus bank holidays
Access to a wide range of staff and student discount platforms