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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Senior Butler

United Kingdom, London · Job Posted May 28, 2026
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Job Description

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Senior Butler, you will oversee the delivery and execution of Butler services, ensuring a seamless and anticipatory guest journey from pre‑arrival through to departure. You will supervise and support the Butler team, coordinating closely with other departments to deliver a consistently exceptional and personalised guest experience. This is a key role for a service‑driven professional with a passion for excellence, leadership and the art of intuitive hospitality.

Job Responsibility

  • Oversee the daily operation of Butler Services, ensuring seamless and personalised guest experiences
  • Ensure a consistent and integrated approach to pre‑arrival planning, in‑stay service and departure arrangements
  • Supervise and support the Butler team ensuring high performance and engagement
  • Coordinate closely with Front Office, Housekeeping, Food & Beverage and other departments to deliver exceptional service
  • Lead guest engagement, ensuring personalised attention and anticipatory service at every touchpoint
  • Handle guest concerns with professionalism, discretion and a solution‑focused approach
  • Uphold and reinforce St. Regis brand standards, service rituals and luxury service excellence
  • Maintain the highest standards of professionalism, appearance and communication
  • Promote a safe and compliant working environment, adhering to all company policies and procedures
  • Take a hands‑on approach to supporting operations, ensuring service excellence in all aspects of the role

Requirements

  • Proven experience in a luxury hospitality or Butler service environment
  • Strong understanding of personalised, anticipatory guest service
  • Excellent interpersonal and communication skills, with a polished and confident presence
  • Ability to supervise and support a team while maintaining high service standards
  • Exceptional attention to detail and organisational skills
  • Calm and professional approach in high‑pressure or complex situations
  • Strong collaboration skills across multiple departments
  • A passion for creating meaningful and memorable guest experiences
  • Physical capability to carry out operational duties as required

What we offer

  • Competitive salary designed to recognise excellence
  • Enhanced pension
  • Life assurance
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
  • Clear pathway for internal promotions and transfers
  • Cross-department training to refine your craft and broaden your expertise
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience shaping the future of the property
  • Private Medical Insurance
  • Employee Assistance Programme
  • Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
  • Award programmes celebrating exceptional performance
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
  • Vibrant social calendar with team events and engagement activities
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