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Babel Profiles Logo Babel Profiles · Hospitality and Tourism

Senior Business Travel Consultant

Spain, Barcelona Employment contract 30500.00 - 33500.00 EUR / Year · Job Posted January 14, 2026
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Job Description

Are you an experienced Business Travel Consultant passionate about delivering exceptional service to VIP and executive clients? Do you thrive in complex, high-touch environments where attention to detail and problem-solving really matter? Are you fluent in French and English and looking to join an international company with real impact? Then this Senior Business Travel Consultant – Executive Care role could be your next career move! Our client is a fast-growing, global company in the corporate travel and expense management space, working with high-value clients across multiple markets. You will join a newly created, specialized team dedicated to providing premium, end-to-end travel support for executive and VIP travelers.

Job Responsibility

  • Act as the primary travel advisor for executive and VIP clients, ensuring a premium service experience at every stage
  • Coordinate and manage end-to-end corporate travel arrangements, including air, rail, accommodation, and ground transport
  • Anticipate and respond effectively to urgent requests, last-minute changes, and travel disruptions
  • Apply expert knowledge of fare rules and ticketing conditions to provide the best possible solutions
  • Handle complex cases and escalations with professionalism, discretion, and efficiency
  • Build strong relationships with internal stakeholders across Commercial, Operations, and Account teams
  • Ensure all bookings, changes, and communications are accurately documented in internal systems
  • Contribute to service quality improvements by sharing feedback, best practices, and operational insights
  • Use performance data and customer feedback to continuously enhance the client experience

Requirements

  • Solid background in business travel management or a similar customer-facing travel role
  • Proven experience working with GDS systems, ideally Amadeus (other systems welcome)
  • Previous exposure to executive-level or high-touch clients in demanding service environments
  • Strong understanding of airline ticketing, fare structures, reissues, refunds, and disruption handling
  • Confident decision-maker with the ability to stay calm and effective under pressure
  • Excellent written and verbal communication skills in Spanish and English
  • Highly organised, with strong attention to detail and the ability to manage multiple cases simultaneously
  • Proactive mindset with a customer-first approach and strong ownership of tasks
  • Experience in premium service, contact center, or corporate travel environments is an advantage

What we offer

  • Private health insurance
  • Life insurance coverage
  • 12 therapy or coaching sessions for you and your loved ones
  • Flexible compensation plan to suit your needs
  • 17 weeks of parental leave in the first year
  • 16 paid hours of volunteer work per year
  • 20 days per year to work from anywhere
  • Language classes: English, Catalan, and Spanish
  • 4-week sabbatical after 5 years with the company
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