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Senior Business Travel Consultant

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Yokoy

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Location:
United Kingdom , Birmingham

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

The Senior Business Travel Consultant – Executive Care is part of a newly established, market-specific Executive Care team, dedicated to delivering a premium, high-touch service experience to a select portfolio of high-value and VIP customers across the DACH Market. This role is designed for an experienced travel professional with deep expertise in Amadeus or other GDS platforms, who thrives in complex, fast-paced environments and takes full ownership of end-to-end customer journeys. You will act as a trusted travel advisor and single point of contact, handling sophisticated itineraries, time-sensitive changes, and escalations with confidence, discretion, and commercial awareness.

Job Responsibility:

  • Executive Customer Support & Ticket Ownership
  • Travel Booking Expertise & GDS Proficiency
  • Service Quality & Customer Satisfaction
  • Cross-Functional Collaboration
  • Escalation & Issue Management
  • Process Adherence & Continuous Improvement
  • Data Awareness & Performance Management

Requirements:

  • Native level German language
  • Proven experience as a Senior Business Travel Consultant or equivalent role
  • Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan)
  • Experience supporting VIP, executive, or high-touch corporate customers
  • Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Exceptional written and verbal communication skills
  • High attention to detail and strong organisational skills
  • Contact centre or executive support team experience

Nice to have:

  • Familiarity with Zendesk or similar case management tools are desirable
  • Experience working in market-specific or premium service environments
What we offer:
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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