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Senior Business Travel Consultant

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Yokoy

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Location:
United Kingdom, Birmingham

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

Job Responsibility:

  • Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
  • Arrange European and domestic travel, including flights, car rentals, and hotels
  • Work independently, using your initiative to handle client inquiries and provide solutions without supervision
  • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
  • Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy
  • Proactively maintain and develop client relationships, offering support throughout the entire travel process
  • Provide suitable travel options and suggestions to meet client requirements
  • Ensure all service level agreements are met and actively maintain the Galileo GDS queues
  • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
  • Support the Team Leader and collaborate with colleagues to maintain a high level of service

Requirements:

  • Expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
  • Proficient in air fares and ticketing
  • Great communication skills, fluency in English, both written and spoken is essential
  • Previous experience as a Business Travel Consultant
  • Well-organized, and capable of working to tight deadlines under pressure
  • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
  • Proactive in resolving customer queries and complaints, using their initiative to overcome problems
  • Flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
  • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
  • Motivate and encourage the well-being of the team, displaying a positive attitude at all times
What we offer:
  • Competitive compensation, including equity in the company
  • Generous vacation days so you can rest and recharge
  • Health perks such as discounts in health insurance or gym allowance
  • Flexibility to increase your pension plan
  • Unforgettable Perk events, including travel to one of our hubs
  • A mental health support tool for your well-being
  • Exponential growth opportunities
  • VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice

Additional Information:

Job Posted:
December 13, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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