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Senior Business Systems Manager

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The Marketing Practice

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role exists to optimise how enterprise systems, data, and processes support scalable growth. You’ll lead integration across Kantata, Intacct, and HubSpot, ensuring data integrity, streamlined workflows, and actionable insights. Acting as a bridge between Operations, Finance, IT, and business stakeholders, you’ll drive system improvements, enable automation, and ensure platforms support operational efficiency and margin. This is a strategic and hands-on role requiring strong technical expertise, stakeholder management, and the ability to translate complex systems into practical solutions.

Job Responsibility:

  • Define and deliver the multi-year business systems and data roadmap
  • Evaluate emerging technologies for ROI and readiness, including AI, Copilot, and data-warehouse tools
  • Represent Operations in cross-functional tech and data steering forums
  • Oversee middleware and API connections and maintain master data standards
  • Partner with Finance and IT to ensure end-to-end data integrity from project to invoice
  • Establish data governance model, definitions, and audit routines
  • Optimize key workflows for scalability and sponsor automation initiatives
  • Measure system-enabled efficiency gains and publish improvement metrics quarterly
  • Manage external implementation partners
  • Lead vendor negotiations, renewals, and performance reviews across core platforms
  • Coordinate system budgets and report ROI to Operations and Finance leadership
  • Develop communication and training strategies for system changes
  • Foster a culture of data literacy and system confidence across the organization

Requirements:

  • Strategic and technically savvy, able to translate complex systems and data into practical, scalable solutions
  • Calm and solution-oriented under pressure, navigating complex or changing scenarios with confidence
  • Highly collaborative, building alignment across Operations, Finance, IT, and business stakeholders
  • Operationally sharp, designing efficient workflows, enforcing governance, and driving data integrity
  • Proactive and organized, anticipating issues and following through on commitments with consistency
  • Communicative and influential, able to train, guide, and inspire teams to adopt new systems and processes effectively
  • 5+ years of experience in enterprise business-systems management within professional services or marketing environments
  • Expertise in integrating PSA, ERP, CRM, and BI platforms
  • Proven experience leading system implementations and managing vendor relationships
  • Strong leadership and stakeholder-management skills, able to operate strategically while remaining hands-on
  • Experience developing or improving systems workflows, dashboards, or governance frameworks
  • Ability to work across multiple functions and geographies in a matrixed environment
What we offer:
  • Generous holiday allowance (Plentiful PTO)
  • Shutdown between Christmas and New Year
  • Private healthcare and dental insurance
  • Group income protection
  • Salary sacrifice pension scheme
  • Access to well-being coaching or counselling sessions once a week
  • Financial health support
  • Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks
  • Use our portal to access discounts and cashback at plenty of retailers
  • You can also sign up for our cycle-to-work scheme
  • Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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