Senior Business Systems Analyst

• Provide tier-2 support of application incidents reported through the help desk
• including 24/7 on call coverage as required
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
• Implement changes using documented procedures that are compliant with department’s policies and procedures
• Work with and mentor junior staff members to document workflows
• Act as a technology subject matter expert and clearly communicate technical concepts in business terms
• Perform a major role in complex software upgrade initiatives
• Lead small to medium complexity new software installations and enhancement requests
• Maintain up-to-date project documents for all initiatives
• Continually identity opportunities for functional and stability improvement in applications
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts
• Anticipate and resolve system problems
• Research issues and use independent analysis and judgment to produce solution options
• Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

• Workday Finance & Supply Chain Management
• certification preferred
• Workday Reporting
• 5+ years Functional experience
• Bachelor's Degree in Computer Science, Information Systems or a directly related field of Engineering
• 5 plus years of supporting process flow, configuration design and integration of complex Supply Chain Management (SCM) systems i.e. Workday, Lawson
• Experience with Workday SCM software, Lawson, strongly preferred
• Strong technical and business operations background
• Knowledge of SDLC, Agile and other software development methodologies
• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring tools, job scheduling tools, high availability and disaster recovery technologies
• Excellent written, oral, instructional, presentation and interpersonal skills
• Ability to analyze highly complex systems and workflows
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department
• Ability to engage actively in complex discussions
• Ability to negotiate
• Ability to handle confrontation with appropriate grace
• Ability to communicate concepts in elegant, concise, eloquent form
• Knowledge of current issues and trends in health care and clinical operations in a health care system
• Ability to diagnose and resolve routine technology problems
• Ability and desire to learn to resolve specialized and advanced technology problems
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline
• Ability to take action consistent with available facts, constraints, and anticipated consequences
• Ability to use appropriate interpersonal skills
• Ability to use effective approaches for choosing a course of action
• Ability to develop new skills and teach others
• Ability to collaborate and build consensus with stakeholders
• Ability to understand and adhere to operational standards, policies, and procedures
• Ability to identify risks and issues
• Ability to develop solutions for new and unfamiliar challenges

Certification in relevant applications