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We are seeking a Senior Business Systems Analyst to join the Road Allowance and Control System (RACS) Modernization Project team. This initiative is focused on replacing a legacy system with a modernized, secure, and legislative-compliant tool (COTS or SaaS). The new system will address increased operational demands and enhance functionality for staff across multiple divisions and external utility partners, ensuring more efficient service delivery for permit processing and revenue facilitation.
Job Responsibility:
Gather, document, and validate business, functional, and non-functional requirements. Lead the definition process and identify opportunities for process improvements
Develop "As-Is" and "To-Be" business processes, use case models, activity diagrams, and Entity Relationship Diagrams (ERD) using BPMN and UML
Participate in UI/UX prototyping, creating wireframes and mock-ups to ensure a modernized user experience
Facilitate Fit-Gap analysis for new software products. Provide technical and business services to support RFx processes and evaluate digital solution options
Compose ETL specifications, data flow diagrams, and report layouts. Ensure architectural alignment and application design integrity throughout the SDLC
Collaborate with technical teams to support accessibility standards (AODA), security threat and risk assessments (STRA), and privacy impact assessments (PIA)
Prepare business operational procedures and training materials. Facilitate rollout activities and provide environment/release management support
Requirements:
Extensive experience in requirements gathering, impact analysis, and JAD session facilitation for large-scale IT modernization projects
Proven track record working on legacy system replacement initiatives within a large-scale organizational setting
7+ years of experience preparing business rules repositories, requirements traceability matrices, architecture diagrams, and technical design specifications
Experience delivering jurisdictional scans, feasibility studies, and recommending architecture options for COTS/SaaS solutions
Advanced proficiency in Business Process Modeling (BPM), BPMN, and Unified Modeling Language (UML)
University degree in Computer Science or a related discipline
What we offer:
Lead the modernization of a mission-critical system that facilitates significant municipal revenue and operations
Act as the primary liaison between business groups and I&T divisions during the critical requirements and procurement stages
Work with a diverse group of stakeholders, including engineering, water services, and major utility corporations
Drive end-to-end SDLC activities, from conceptual feasibility to final rollout and knowledge transfer