Senior Business Strategy Analyst

At Microsoft, we believe in empowering every person and every organization on the planet to achieve more. As the Senior Business Strategy Analyst on the SMB Customer Insights Strategy team, you will be at the forefront of that mission—leading the development of customer insights across millions of Small and Medium Businesses (SMB). Your leadership will ensure we deliver SMB customer insights, customer and partner success, and global business impact. At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business. The Small and Medium Business (SMB) segment within SME&C is at the leading edge of growth and transformation. It’s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share, and net new customers while enabling a high level of customer and partner experience. As the Senior Business Strategy Analyst, you will lead the development of actionable customer insights across millions of accounts that guide SMB strategic business decisions and deliver near-term revenue. You will develop and assess performance of customer targeting cohorts aligned to the SMB business strategy to focus sales & marketing campaigns for sales engines and partners. You will be a trusted strategic advisor for customer insights to the leadership teams of the SMB Regional Operating Units and Customer Solution Area SMB strategy architects. You will become an expert and improve the CloudAscent SMB customer insights platform useability, adoption, and usage across sales engines teams and partners. You will lead the account selection process for an SMB sales engine by assessing account performance and developing criteria for account selection as part of the annual segmentation process. You will analyze large complex data sets from multiple sources to solve complex and ambiguous problems using the latest data analysis tools and communicate insights in simple form to sales management teams. You will deliver agile insights and quick-turn reporting projects that provide actionable insights to stakeholders. You will create robust analytical models across multiple data sets to inform forward-looking SMB strategy. You will drive innovation on SMB customer insights partnering closely with sales, marketing, finance, reporting, leadership, and data science teams. To be successful, you need to have the ability to derive insights across large volumes of data using the latest analytical tools to inform business strategies, collaborate with a wide range of stakeholders, and be customer and partner centric. This role is flexible, enabling you to work up to 40% at home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.