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The Senior Business Solutions Analyst performs business and systems analysis in support of the Solutions Delivery Analysis and PMO. Job functions include: project management, root cause analysis, business process review, requirements elicitation, solution design, implementation, solution delivery, testing, training, and documentation. The analyst provides data collection, analytics, and reporting on business operations and data import/extracts. The Senior Business Solutions Analyst initiates, leads, and delivers on initiatives across multiple teams and is a key resource for best practices definition and business process improvement.
Job Responsibility
Provide analysis, reporting, requirements definition, documentation, project leadership, business process design, and testing in support of CORE initiatives and accepted business intake requests
Manage responsibilities to ensure analysis results, defined requirements, reports generated and data tools maintenance support effective and accurate decision making
Track, trend, and analyze data to report to Directors, internal committees, external regulatory and accreditation agencies, and key performance indicator dashboards
Verify accuracy and completeness of team activities by developing and implementing quality control procedures
Prepare accurate and timely reports, including graphical displays
Establish and lead business supporting workgroups and governance committees
Create detailed instructions, process documentation, and manuals
Take ownership of problems and assignments and complete assigned projects within targeted timeframes
Create appropriate documentation for all new and/or revised procedures and instructions
Keep leadership, team members, and internal customers informed of project and individual task status as needed
Work with management on complex solutions to improve overall data quality and integrity
Serve as a business end to end domain expert documenting related business processes and recommend process improvements
Work directly with stakeholders to gather requirements for development projects
Test and perform quality assurance tasks
Keep abreast of regulatory requirements, techniques, and technologies related to the healthcare payer industry
Perform other duties and special projects as assigned
Requirements
Bachelor’s Degree in a related discipline
5 years’ experience working in a related role in the health care industry, specifically HMO, is a plus
5 years’ experience as a Business Systems Analyst. Business Intelligence or Data Analytics Analyst, or Project Manager with a focus on IT implementations
Knowledge of continuous quality improvement (CQI) principles
Knowledge of Lean Six Sigma practices with certification being a plus
Must be able to utilize complex computer operations (intermediate basic programming in 3rd and 4th generation languages, relational databases, and operating systems) and intermediate features of software packages
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Nice to have
5 years’ experience working in a related role in the health care industry, specifically HMO
Knowledge of Lean Six Sigma practices with certification