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Responsible for inbound telesales of Comcast Company services to Small-to-Medium business customers.
Job Responsibility:
Deliver consistently high close ratios, higher revenue and multiple product business solutions
Meet / exceed sales targets & quotas by generating sales from inbound calls
follow-up with potential customers to sell Business Services products or services to small and mid-size businesses
Utilize knowledge of the latest products and services to promote the sale of bundled products and provide the optimal solution for the customer as well as articulate benefits of our products over other products
Stay abreast of competitive landscape and emerging technologies to best position Business Services in the marketplace
Identify improvement areas through a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers
Leads customers through a consultative process to best meet their communication needs
Ensure Client Relationship Management (CRM) software is accurate and up to date on daily basis
Manage the customer relationship from initial call through close, to resolve on the first call or escalate appropriately
Provides testing and feedback to assist with deployment and adoption of new products, incentives, systems and other changes introduced into the sales channel
Deliver best-in-class customer experience and represent Business Services in a professional and courteous manner to prospects and customers
Keep up to date on product knowledge, industry information, and competitive landscape
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Requirements:
Must be Highly Organized
Quickly Learns and Adapts to Change
Basic Understanding of Excel
Strong Verbal and Written and Presentation (Video) Communication Skills