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Social Value Portal Ltd Logo Social Value Portal Ltd · IT - Administration

Senior Business Project Manager

United Kingdom, Central London, London · Job Posted April 15, 2026
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Job Description

Forterro’s Professional Services organisation has selected Certinia PSA as the central platform for managing all Professional Services activities. We are seeking a Senior Business Project Manager to lead the Certinia project, ensuring disciplined management of budget, timeline and scope, and working in close partnership with the Product Owner and Executive Sponsor throughout the implementation. This position is open to applicants based in any current Forterro location.

Job Responsibility

  • Oversee the Certinia project in accordance with agreed budget, timeline and scope, working in close partnership with the Product Owner and Executive Sponsor
  • Represent the Certinia project within the Evolve programme and maintain strong alignment with programme objectives
  • Participate in Evolve steering committee meetings and provide informed contributions to support decision-making
  • Prepare, deliver and present materials for Certinia steering committee meetings
  • Plan and manage requests for new deployments in a structured and timely manner
  • Guide teams in understanding and applying new processes and system functionalities
  • Monitor BAU and deployment-related activities through JIRA, ensuring transparent and accurate tracking
  • Support the testing of new system features across Development, QA and UAT environments
  • Maintain organised, comprehensive project documentation using Confluence
  • Facilitate effective communication between field organisations, Project Coordinators and the Services Sales Desk
  • Plan and coordinate system upgrades, including new functionalities, revised processes and updated working methods
  • Coordinate delivery efforts across a range of contributors
  • Support stable operational activities by anticipating and resolving issues
  • Work in close cooperation with Finance and the Evolve Programme Management team to ensure robust monitoring, reporting and control of project financials

Requirements

  • A minimum of three years’ experience in project management
  • Strong affinity for process-driven and system-oriented work
  • A genuine interest in developing expertise within Professional Services processes
  • Experience with Salesforce is advantageous
  • Experience with Professional Services Automation tools is preferred
  • Fluent English, both written and spoken

Nice to have

  • Experience with Salesforce
  • Experience with Professional Services Automation tools

What we offer

  • Flexible leave policies and competitive allowances across all locations
  • Hybrid working opportunities, plus wellbeing initiatives and mental health support
  • Defined career pathways, skills development programs, and opportunities for professional growth
  • Core values that champion difference, inclusion, and shared multicultural experiences
  • An environment where people come first, are empowered, and stay socially connected
  • A high-performing organisation with a strong financial track record in one of software’s largest markets
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