Senior Business Program Manager

Microsoft Business Operations is responsible for the launch, deploy, and transact and optimization activities for all programs supporting the Consumer & Commercial organizations out of Microsoft’s Operations Service Centre (OSC). The OSC (under Microsoft Business operations) supports field engagement and regional revenue processing and strives to be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers. If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations — and the value we deliver across Microsoft and to our customers and partners. As a Senior Business Program Manager on the Operations Service Center (OSC) team, you’ll help shape the future of Microsoft’s global investment operations support. This team is a center of excellence for process innovation and automation with AI to create leverage for MCAPS, accelerate execution, and enable the field to spend more time serving customers. The GSOC (Global Sales Operations Center) team serves as the operational backbone for ECIF investment execution, providing governance, seller support, spend management, and business insights that enable effective execution while ensuring a seamless experience for sellers and regional stakeholders. The team is on a multi-year journey to transform how Microsoft delivers against ECIF investment execution — moving from manual, regionally fragmented processes to a unified, AI-augmented global operating model. We are hiring a Senior Business Program Manager to serve as the Americas lead, in a mission-critical role accountable for: Providing dedicated Americas time zone coverage to reduce bottlenecks and strengthen operational resilience. Designing the Americas proof-of-execution (POE) operating model with region-specific validation workflows for local compliance and multi-market complexity. Overseeing and scaling the global Program Management Office (PMO) for ECIF programs. Driving performance across regional KPIs to sustain investment execution. The successful candidate is a proven program leader with a background in financial operations and controls, comfortable operating in a high-pace, compliance-relevant environment, with proven organizational planning and communication skills, experience using data and analytics to drive decisions, and a deep customer obsession.