Senior Business Process Services Job at Forterro (Barcelona)

Senior Business Process Analyst

HAEA seeks a strategic change advocate to drive operational excellence and busin...

Location

United States , Irvine

Salary:

103170.00 - 158873.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance, or equivalent professional experience
8+ years in business analysis, process optimization, or related roles driving measurable business improvements
Advanced problem-solving and critical thinking skills with ability to synthesize complex data into actionable insights
Microsoft Office Suite (required)
Business intelligence and reporting tools (PowerBI, Smartsheet, or similar)
Experience with business systems and enterprise tools (a plus)
Excellent written and verbal communication skills with demonstrated ability to present findings and recommendations to executive leadership
Proven experience working within IT organizations or supporting IT-driven initiatives

Job Responsibility

Lead high-impact programs and initiatives while optimizing ROI and evaluating business cases with cost-benefit analysis
Monitor, analyze, and report on KPIs, SLAs, and OKRs to identify operational efficiency opportunities and drive improvements
Manage OpEx/CapEx budgets, resource planning, and technology investments to mitigate organizational and technology debt
Consult with IT leadership and subdivision leaders to develop action plans, implement service management initiatives, and support business demands
Champion emerging technologies and industry trends
ideate and support enterprise-level programs (workshops, hackathons, seminars) to drive IT modernization
Develop organizational documentation including white papers, process flows, and SOPs to enable continuous improvement

What we offer

comprehensive medical/dental coverage
generous PTO
education assistance
annual merit increase eligibility

Fulltime

Senior Business Analyst - Process & Operational Excellence

Leads complex business analysis, process transformation and operational improvem...

Location

Portugal , Lisbon

Salary:

Not provided

EDP

Expiration Date

Until further notice

Requirements

Bachelor's or Master degree in Business Management, Management and Information Systems Business Analytics ,or a related field
More than 6 years' experience in business analysis, process optimization and operational transformation
Strong consulting mindset, with ability to operate at both strategic and hands‑on levels in complex environments
Proven capability to influence stakeholders and guide decision‑making into actionable recommendations

Job Responsibility

Lead complex business analysis activities: elicitation, definition and validation of functional and non‑functional requirements, ensuring quality, consistency and alignment with business value
Prioritize requirements and initiatives based on value, risk and feasibility, applying structured decision frameworks
Drive end‑to‑end process transformation and operational improvement, identifying gaps, inefficiencies and system constraints
Act as key liaison between business, IT and digital teams to implement process, system and automation improvements
Define the right problems to solve by understanding business goals, KPIs, operational context and market constraints
translate ambiguous challenges into structured problem statements and value‑driven initiatives
Provide senior advisory support to management, including evaluation of business cases, risks, feasibility and expected ROI
Support change management and adoption, including rollout planning, training needs definition and business readiness, ensuring that solutions are actually adopted
Use data and operational insights to produce actionable recommendations and support continuous improvement
Promote initiatives that improve customer experience, service quality and operational efficiency

What we offer

flexible, healthy, and inclusive workplace

Fulltime

Senior Manager, Business Process Improvement and Transformation

As the Transitions & PMO Lead, you will be the primary architect of our global m...

Location

India , Hyderabad

Salary:

Not provided

Randstad

Expiration Date

October 12, 2026

Requirements

10+ years in a global captive/GCC environment, with a heavy focus on leading large-scale transitions and PMO portfolios
Bachelor’s degree in any discipline
MBA is highly preferred
Proven track record of managing processes, teams and global stakeholders

Job Responsibility

End-to-End Ownership: Lead the complete transition lifecycle, from the initial feasibility check to final "Go-Live," ensuring work moves smoothly from onshore to the GCC
Blueprint Execution: Develop and execute transition plans and activities using a combination of applying established toolkits/methodologies and developing new ones as appropriate
Portfolio Management: Oversee multiple transitions at once, ensuring that resources are balanced and deadlines are met without dropping the ball on quality
The "Source of Truth": Establish and run the PMO governance rhythm, including monthly and quarterly reviews with senior leaders to share progress and KPI reports
Value Realization: Act as the guardian of the business case
track and report on the "value capture" (savings, efficiency, and ROI) to ensure the transition actually pays off
Risk Mitigation: Actively hunt for potential bottlenecks or risks in the transition plan and fix them before they escalate
Global Partnership: Act as the primary bridge between onshore "senders" and GCC "receivers," making sure both sides are aligned on expectations and timelines
Conflict Resolution: Handle tough escalations with a calm, data-backed approach, ensuring that service levels (SLAs) are maintained even during the "bumpy" phase of a move
Operational Excellence: Look beyond the "lift and shift"

Fulltime

Senior Business Analyst - Services Payments Operations Transformation

Senior Business Analyst within Payments OPS Transformation & Operational Readine...

Location

Poland , Warsaw

Salary:

165020.00 - 280980.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Experience in any or all of Cross border payment processing and repairs
SWIFT standards
ISO 20022 XML messages
ACH payment processing
clearing and settlement schema
Nostro reconciliation and payment processing involving automated FX, AML, Sanctions screening
payment regulations including PSD2, EU FTR & Travel Rule is preferable
Experience using Jira and working knowledge of Scrum / Kanban methodologies is preferable
Attention to Detail: High attention to detail and accuracy in all tasks, especially in documentation and data handling
Analytical & Problem-Solving: Problem-solving and analytical capabilities

Job Responsibility

Operations Process Analysis: Collaborate with Services Operations teams to identify and integrate relevant data sources into analysis platforms to gain comprehensive insights into operational performance
Operational Cost Reduction: Identify opportunities to reduce operational costs through process optimization, technology adoption, and resource management
Operational Requirements Definition: Provide input on operational requirements to development teams to ensure new features are designed with operational efficiency and supportability in mind
Quantification and Reporting: Develop and maintain metrics to quantify operational savings and report on progress to stakeholders
Test Case Validation: Review existing test cases developed by QA/development teams to ensure comprehensive coverage of operational scenarios
PVT Scenario Definition: In cooperation with affected operational areas, define comprehensive Performance Validation Testing scenarios to simulate real-world operational loads and conditions
Execution Oversight: Provide oversight and guidance during the execution of PVT performed by respective OPS teams, ensuring adherence to defined scenarios and proper data collection
Launch Readiness: Develop and implement operational launch plans for new functionalities, including training materials, support documentation, monitoring dashboards, and incident response procedures
Post-Launch Support: Provide ongoing operational support and performance monitoring post-commercialization, gathering feedback and driving continuous improvement

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Senior Manager, Business Process Innovation

Under general direction, with a high level of autonomy, uses extensive knowledge...

Location

United States , St Petersburg

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

Extensive knowledge and skills obtained through education and experience
Knowledge of company’s working structure, policies, mission, and strategies
Knowledge of project management methodology
Knowledge of process improvement analysis and business process management
Knowledge of principles of finance and securities industry operations
Knowledge of financial markets and products
Knowledge of performance management
Skill in analyzing business processes and identifying process improvement opportunities
Skill in developing complex business cases
Skill in developing and implementing process improvement methodology

Job Responsibility

Consults with management and other process owners, including branches, to identify and define process improvement opportunities
Develops and presents business cases to senior management sponsors
Drives process improvements, including identifying causes of process inefficiencies, designing process re-engineering solutions, and developing business and technical requirements
Works with product managers and information technology groups to create system requirements that will facilitate processes
moves projects through to implementation
Leads, coaches, mentors, and trains others in using established process improvement methodology
Maintains regular contact with internal customers to identify, research, and resolve issues
Ensures effective coordination occurs between assigned functional area(s) and other areas
Prepares and delivers written and oral presentations to senior management, including periodic reporting on work progress, project completions and additional ad-hoc reporting as required
Ensures policies, procedures, and regulatory requirements are considered in process reviews

Fulltime

Senior Analyst, Business Process Improvement

The Staffing Manager ensures Advisors Client Services has the right people on th...

Location

Portugal

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

5–8 years in professional services/consulting resource management, workforce planning, or related operations
Strong business acumen
ability to balance pragmatism and firmness in prioritization decisions
Proven stakeholder management with senior leaders
excellent communication and influence skills
Data & metrics orientation: utilization analysis, demand forecasting, KPI tracking
Project management excellence
comfortable in agile environments with short sprints and changing briefs
Experience with staffing tools and systems, ideally including Salesforce, PSA, Tableau, and Confluence. (Preferred)
Exposure to cross-regional staffing in a global consulting context

Job Responsibility

Prioritize and allocate resources across tracks and markets, ensuring balanced team structures and alignment with engagement requirements
Manage capacity and availability by maintaining accurate data on skills, levels, and real-time availability
Execute staffing processes using internal tools (Salesforce/PSA, Tableau, Confluence) throughout the engagement lifecycle
Provide insights and reporting on utilization, capacity, and staffing metrics to support decision-making
Collaborate globally with staffing peers and leadership to ensure consistency and efficiency in weekly staffing cycles
Drive operational excellence by improving processes, removing bottlenecks, and ensuring timely, high-quality staffing decisions
Support team development by aligning staffing decisions with career growth and learning opportunities
Participate in strategic initiatives and cross-functional workstreams aimed at enhancing staffing processes, tools, and overall organizational effectiveness

Fulltime

Senior Business Developer – IT Services Sales

As a Senior Business Developer, you will be responsible for identifying, pursuin...

Location

India , Ahmedabad

Salary:

Not provided

Ansi ByteCode LLP

Expiration Date

Until further notice

Requirements

Proven experience as a Senior Business Developer, IT Sales Manager, or similar role in the IT industry
Strong understanding of IT solutions, technologies, and the competitive landscape
Demonstrated success in developing and executing strategic sales plans that drive business growth
Excellent negotiation, communication, and presentation skills
Ability to build and maintain strong relationships with clients, partners, and internal team members
Strategic thinker with strong analytical skills and the ability to make data-driven decisions

Job Responsibility

Strategic Sales Planning: Develop and implement strategic sales plans to achieve business objectives and revenue targets in the IT sector
Market Expansion: Identify and target new markets, industries, and customer segments to expand our reach and increase market share
Client Relationship Management: Build and maintain strong, long-term relationships with key clients, understanding their needs and providing tailored IT solutions that add value to their business
Partnership Development: Establish and nurture partnerships with technology providers, resellers, and other stakeholders to enhance our service offerings and create new business opportunities
Sales Process Management: Lead the end-to-end sales process, including lead generation, proposal development, negotiations, and closing deals
Market Intelligence: Stay informed about the latest trends, technologies, and competitors in the IT industry to ensure our offerings remain competitive and aligned with market demands
Team Collaboration: Work closely with internal teams, including other departments, to ensure seamless delivery of solutions and exceptional customer satisfaction
Mentorship: Provide guidance and mentorship to junior team members, fostering a collaborative and high-performing sales environment

What we offer

Opportunity to work with innovative IT solutions and cutting-edge technologies
Collaborative and dynamic work environment
Competitive salary
Professional growth and development opportunities

Fulltime

Senior Specialist- AI Business Process

Our purpose is to empower organizations to transform the way they work by harnes...

Location

Brazil , São Paulo

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years experience in technology-related sales or account management OR equivalent experience
Master's Degree in Business Administration (i.e., MBA), Information Technology, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 12+ years experience in technology-related sales or account management OR equivalent experience
6+ years solution or services sales experience

Job Responsibility

Execute prioritized and incentivized AI Solution Plays across Sales, Service, ERP, and Low Code, driving core offerings and amplifying their value with Copilot and AI Agents
Meet and exceed AI Business Process revenue and account quota targets by generating qualified pipeline, landing business value, and formalizing customer agreements
Lead discovery sessions with a business-outcome mindset, uncovering customer priorities, success metrics, and value gaps to shape and quantify proposed solutions
Engage and build relationships with CxO and Business Decision Makers as an AI Business Process Transformation advisor, proactively delivering the One Microsoft and AI narratives, business-outcome presentations, high-level demos, and solution envisioning
Demonstrate and articulate a clear understanding of Microsoft’s competitive differentiators and unique value propositions in every engagement, leveraging competitor replacement programs
Initiate and orchestrate partner co-sell motions, leverage partner investments, conduct technical proof validations, and facilitate partner workshops
Build and deliver compelling business cases, Total Cost of Ownership (TCO) analyses, and commercial deal constructs for customers
Strengthen alignment with the Customer Success Unit by positioning Unified Enhanced Solutions and driving customer consumption
Partner with and lead Account Planning Team on Account Plan for AI Business Process opportunities, including decision maker identification and solution play selection
Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned Business Applications solution expert

Fulltime

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Senior Business Process Services

Job Description

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