Senior Business Process Services Job at Forterro (Barcelona)

Senior Trainer – Business Training (Payer Services)

We are looking for a dedicated and experienced Senior Trainer to join our team, ...

Location

India , Chennai

Salary:

Not provided

Access Healthcare LLC

Expiration Date

Until further notice

Requirements

Minimum 6 years of work experience
Strong understanding of compliance requirements and payer services processes
Exceptional communication and presentation skills
Ability to conduct engaging and effective training sessions
Strong organizational skills and attention to detail
Ability to work collaboratively with different teams and stakeholders
A proactive approach to problem-solving and process improvement
In-depth knowledge of the Revenue Cycle Management (RCM)
Knowledge on Payer workflows like Enrollment, Claims Adjudication, Appeals and Grievances, Payment Integrity & Authorization
Expertise on Payer terminologies (Related to Medicare Advantage programs ) and concepts like Credentialing, Authorization, Out of network and In Network concepts & Subrogation.

Job Responsibility

Develop comprehensive training materials covering the general concepts of Payer Services with a focus on preprocess training
Manage the onboarding process, including system collection, OIG, whitelisting URLs, and ARC orientation training
Conduct client specific orientation sessions to ensure new hires are fully integrated into the company culture and processes
Deliver compliance courses for all employees to ensure adherence to regulatory requirements
Prepare training content for Maintenance of Certification (MOC) and train client partners, ensuring successful assessment closure
Provide client-specific process training for new hires, ensuring they understand all relevant procedures and policies
Offer on-the-job training (OJT) support to new hires, facilitating their transition into their roles
Develop and conduct weekly training sessions based on new updates and error trends
Conduct weekly refresher courses, coaching, and feedback sessions to maintain high performance levels
Maintain extensive knowledge of all processes and sub-processes within Payer Services

Senior Service Providers Partner Business Manager

The Senior Service Providers Partner Business Manager role at Hewlett Packard En...

Location

Brazil , Barueri

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University or Bachelor's degree
advanced degree or MBA preferred, or equivalent experience
8-12 years or more of selling experience at end-user account or partner level
experience as successful account/business manager, selling to CxO and decision-maker level
deep awareness of current technology trends and HPE strategy
ability to influence the partner to take actions that create increased value to HPE
deep understanding of business and financial fundamentals
thorough understanding of HPE products
deep understanding of Partner industry, trends, and competitors
ability to negotiate and resolve conflicts

Job Responsibility

Serves as a trusted advisor and expert to the Partner
works with the Partner to create a mutually beneficial plan
drives HPE revenue, profitability, and pipeline by creating joint business plans
articulates both HPE global and local business strategies
develops deep knowledge of partner priorities and communicates value
builds executive-level relationships with Partners to grow HPE market share
coordinates and executes HPE activities with the Partner
drives account mapping process
leads HPE strategy, programs, and systems
influences Partner to drive increased number of sellers and resources to HPE portfolio

What we offer

Health and wellbeing benefits for physical, financial and emotional support
specific programs for personal and professional development
inclusive work culture.

Fulltime

Technology Business Senior Analyst

The Technology Business Senior Analyst is a position responsible for driving cro...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Techno-functional profile with hands-on experience building tech products that solve real and pressing problems in highly complex and regulated environments
Strong background in financial domain, 5+ years of experience as a business analyst in financial services, driving business process automation, digitization and transformation initiatives in a global set up preferred
Understanding of machine learning and AI and ability to apply them in practical scenarios, prior experience with such projects is preferred
Data Oriented, demonstrate strong analytical/problem-solving skills, with an excellent attention to detail
A deeply analytical and experimental mindset and experience working with data sets
Proven ability to use data to inform and validate decision
MS Excel, SQL knowledge required, able to query data and analyze
Consistently demonstrate clear and concise written and verbal communication
Proven interpersonal skills with ability to partner and influence across organizational lines
Hands-on experience building tech products that solve real and pressing problems in highly complex and regulated environments using latest cutting-edge technologies like AI/ML, low code automation tools

Job Responsibility

Understand requirements through partnership with business users, cross functional teams, and stakeholders
Understand and anticipate user needs
Analyze gaps in capabilities, opportunities for enhancing user experience, remediating risk, process optimization for efficiencies and control gaps
Manage the Product backlog, requirement prioritization with Business and technology stakeholders, to maximize benefits to the end users
Appropriately assess risk and impact when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency
Provide evaluative judgment based on analysis of information in complicated and unique situations
Develop plans and execute functional strategies, requiring coordination and integration across units
Help the team prioritize, negotiate, and remove obstacles to achieve business results, and assist in identifying and removing product development blockers
Coordinate UAT testing with technology and business users
Conduct data analysis to document business requirements at the right level

What we offer

Equal opportunity employment
Affirmative action employer
Accommodation for persons with disabilities
Inclusive workplace

Fulltime

Asset Servicing Senior Analyst

The role is placed in the Securities Services Operations Department being part o...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Knowledge of capital market regulation and infrastructure
Deep knowledge of custody processes
3+ experience in custody operation
Strong focus on customer needs, business risk and processes efficiency
The ability to make decisions, work under time pressure
Very good work organization, communication skills
University degree or equivalent experience
Fluent in Polish and English (in speaking and writing)

Job Responsibility

Daily investigation of corporate actions events on various types of securities (stocks, bonds, warrants etc.)
Utilizing data vendors, companies documentation, agent banks and depositories information to research and prepare corporate actions notifications
Ensuring timeliness and correctness of various types of event notifications provided to Clients
Client instructions processing and execution on the market
Interacting with internal teams (New Issues, Settlement, Client Service) on daily bases to proceed with business requirements
Working on projects related to process improvement, enhancement of control environment and automation
Acting as a business analyst on IT and market related projects

What we offer

Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more)
Access to e-learning platform (Degreed) as well as English learning platform
Possibility to gain globally appreciated work experience
Flexible and partly-remote working conditions

Fulltime

Senior Business Analyst

A highly motivated Business Analyst is required to lead requirements, design and...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience as a Business Analyst with a demonstrable track record of delivering projects that achieve measurable business outcomes
project experience in Financial Services domain
knowledge of Financial Markets products and services and wider-Banking domains
understanding of how technology solutions are critical to business outcomes within these domains
strong analytical and problem-solving abilities
demonstrable experience in working with large data sets in Excel or more advanced tools
excellent verbal and written communication skills
strong diplomacy skills
ability to think, design, and communicate in a way that considers solution Engineering
Bachelor’s/University degree or equivalent experience

Job Responsibility

Gather and analyze business requirements
identify gaps between current and desired business processes
effectively communicate with stakeholders
support change management activities
analyze data to validate and prioritize requirements
create and maintain documentation related to projects, processes, and achieved business outcomes
provide in-depth understanding of how areas collectively integrate across functions
take informal leadership roles within teams
identify, assess and mitigate project risks and issues

What we offer

27 days annual leave plus bank holidays
discretional annual performance-related bonus
private medical care and life insurance
Employee Assistance Program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to an array of learning and development resources
hybrid working model up to 2 days working at home per week

Fulltime

Senior IT Business Analyst

ComTec is looking for a Senior IT Business Analyst with full software life cycle...

Location

United States , Newark

Salary:

Not provided

ComTec Information Systems

Expiration Date

Until further notice

Requirements

8+ years of experience working as an IT business analyst
7+ years’ experience with elicitation and documentation of business and functional requirements
Good understanding of all stages of Waterfall methodology Viz
requirements gathering, design, development, testing, and deployment.
Understanding of and experience in IT project management methodologies, requirements management, quality assurance and IT processes.
Experience in developing Test plans and Manual Testing.
Good experience with design and implementation of technical environments using various technologies and languages.
Must have experience developing AS-IS and TO-BE business process flows.
Must have in-depth knowledge of business re-engineering principles and processes, the ability to identify, capture, and translate business requirements.
Basic programming language knowledge, understanding of databases.

Job Responsibility

Lead business requirements gathering workshops and document business requirements.
Develop and document User Stories, to-be process flows and work collaboratively with development team to design a solution that will meet the business requirements.
Develop wireframes or prototypes based on business input/requirements to visualize concepts and to produce requirements for development.
Document use cases, business/system/functional requirements, requirements traceability matrix and test cases.
Creates process flowcharts, diagrams, drawings and other related documentation. Creates technical workflows using different modelling techniques.
Conduct business process/systems analysis through user story workshops.
Analyze current business processes and document AS-IS business process flows.
Work with business stakeholders in developing TO-BE business process flows.
Own functional specifications and serve as a functional expert with a deep understanding of business needs on product capabilities by defining business requirements, performing quality assurance & define reporting and alerting requirements.
Participate in user requirement sessions to identify opportunities for process improvement and technical solutions.

Fulltime

Business Risk Senior Analyst

This particular Business Risk Officer will be a dedicated Business Activity Owne...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years relevant work experience in Business Risk & Controls
5+ years’ experience in financial services
Consistently demonstrates clear and concise written and verbal communication skills
Effective organizational influencing skills required
Demonstrated ability to lead global team efforts
Bachelor’s/University degree or equivalent experience

Job Responsibility

Responsible for managing a portfolio of third party relationships and collaborating with key stakeholders to identify, mitigate and report risks
Works closely with business partners on findings resulting from control execution
Stays abreast of procedural implementation and change management processes to ensure proper governance and controls exist
Completion of risk assessments to determine inherent risks associated with third party portfolio
Onboard new third party relationships in collaboration with TPO and business stakeholders
Track issue management along with risk exceptions and effectively communicate risks resulting from those issues
Escalate emerging risks as appropriate
Manages multiple controls with differing levels of risk and due dates
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Senior Business Analyst

The Senior Business Analyst is a senior-level position responsible for liaising ...

Location

Canada , Mississauga

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
Proven interpersonal, data analysis, diplomatic, management and prioritization skills
Consistently demonstrate clear and concise written and verbal communication
Proven experience in IT Business Analysis, preferably within the financial services industry
Demonstrable experience with migration work involving complex IT systems
Strong collaboration skills with the ability to effectively engage and influence senior stakeholders
In-depth knowledge and hands-on experience with Fenergo
Extensive experience with Know Your Customer (KYC) processes and regulatory requirements
Experience in significantly enhancing KYC frameworks

Job Responsibility

Stakeholder Collaboration: Collaborate extensively with senior stakeholders across various business units to gather requirements, define project scope, and ensure alignment with strategic objectives
KYC: Lead and support the KYC processes and systems across Citi, ensuring compliance with regulatory requirements and enhancing operational efficiency
Fenergo Expertise: Leverage hands-on experience with Fenergo to optimize client lifecycle management processes, particularly in relation to onboarding and KYC
Onboarding Process Enhancement: Analyze and improve client onboarding experiences and processes, identifying opportunities for automation and streamlining
Data Migration & Analysis: Plan, execute, and oversee complex data migration initiatives, ensuring data integrity and successful transfer
Database Management: Work with various database technologies, including SQL and Mongo, to understand data structures, query data, and support system integration
Generative AI Integration: Explore and identify opportunities for integrating Gen AI solutions to enhance business processes, improve decision-making, and create innovative products
Requirements Management: Elicit, analyze, document, and manage detailed business requirements, translating them into functional and technical specifications for development teams
Solution Design & Testing: Participate in the design of IT solutions, provide input on technical feasibility, and support testing efforts to ensure solutions meet business needs
Project Support: Provide ongoing support throughout the project lifecycle, from initiation to implementation and post-launch review

What we offer

Well-being support
Growth opportunities
Work-life balance support

Fulltime

Senior Business Process Services

Forterro

Location:
Spain , Barcelona

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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