Senior Business Process Lead Job at MillenniumSoft Inc (San Diego)

Business Process Consultant Senior - HP Business Process Design

Responsible for a range of process improvement and process management activities...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High School Diploma or General Education Development (GED) required
Bachelor's degree OR four (4) years of experience in a directly related field
Graduate degree preferred
Minimum eight (8) years of process improvement, management consulting, change management, or related business experience
Health care or insurance experience preferred
Lean/Six Sigma Master Black Belt Certification preferred

Job Responsibility

Data Analysis: Reviews data analyses prepared by less senior analysts/consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement
Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research
selects from alternatives presented
Process Architecture: Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete
provides feedback and guidance to analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods
Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners
Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success
defines standards of improvement success
Change Management: Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
Leadership: Influence executive leadership teams (VP / System Director level) and cascade work & process improvements down through their staff. Drive results via matrixed accountabilities. (For Six Sigma Master Black Belts): Creates a sense of urgency around change efforts by ensuring actions are taken to anticipate and overcome obstacles and resistance to change. Defines and documents standards of performance and productivity for Lean/Six Sigma function for approval by organizational leadership. Identifies metrics needed to track effectiveness of business processes and operations. Establishes an adequate inventory of projects and ensures resources are fully dedicated to Lean/Six Sigma activities. Directs and manages quality reviews and quality control monitoring for Lean/Six Sigma programs. Tracks progress of Six Sigma Green Belt consultants and Black Belt Consultants in Lean/Six Sigma initiatives. Trains other employees in Lean/Six Sigma concepts and techniques. Coaches and mentors employees seeking Green Belt and Black Belt certification

Fulltime

Senior ServiceNow Business Process Consultant / Business Analyst

The Senior ServiceNow Business Analyst role requires 3-5 years of experience in ...

Location

India , Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3-5 years of experience in ServiceNow consulting
3-5 years of experience in business analysis
Proven ability to lead client workshops and translate business needs into actionable solutions
Strong understanding of Agile methodologies and experience supporting Scrum teams
Mandatory Certificates: CSA, CAD, CIS (minimum 1)
Excellent communication, facilitation, and documentation skills

Job Responsibility

Lead functional discovery sessions and process workshops to define client-specific business process solutions
Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
Create dynamic collateral including process workflows, workshop presentations, and training materials
Partner with IT leaders and process owners to drive organizational readiness and solution adoption
Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
Develop and maintain end-to-end process flows and gap analyses to support solution design
Prepare and execute test plans, facilitate UAT, and support go-live activities
Lead client training sessions and create user-friendly job aids to support platform adoption
Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
Facilitate stakeholder demos and provide solution-focused support to improve process efficiency

What we offer

Work with top-tier clients and cutting-edge ServiceNow solutions
Be part of a collaborative, fast-paced, and growth-oriented consulting team
Make a meaningful impact by helping organizations transform their business processes

New

Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — Services

As Citi accelerates its AI-First transformation, we are seeking a leader for a h...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments
AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation
Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools
Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders
Team Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies
Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus
Educational Foundation: Bachelor's degree or equivalent professional experience is required
a Master's degree is preferred

Job Responsibility

Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards
Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights
Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps
Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement
Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready
Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews
Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Hybrid working model (up to 2 days working at home per week)

Fulltime

Senior QA Lead / Senior QA Automation Lead

Senior QA Lead / Senior QA Automation Lead (Remote Role | Toronto/GTA Preferred ...

Location

Canada , Toronto

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

10+ years of experience in Quality Assurance, QA Automation, and Enterprise Testing within complex enterprise environments
Strong hands-on experience with Selenium, RestAssured, TestNG, Postman, REST APIs, PostgreSQL, SQL, and Java-based automation frameworks
Proven ability to design, build, and maintain scalable automation frameworks from scratch
Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Extensive experience with manual testing, automation testing, API testing, UI testing, integration testing, regression testing, and end-to-end testing
Strong expertise in REST API testing, including validation of payloads, authentication, headers, status codes, JSON/XML services, and backend integrations
Hands-on experience with database testing, SQL querying, PostgreSQL validation, and backend data integrity verification
Experience executing cross-browser UI testing, frontend validation, usability testing, and workflow validation for enterprise web applications
Strong understanding of CI/CD pipelines, Agile/Scrum delivery models, defect management, and QA governance processes
Ability to lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives

Job Responsibility

Lead and coordinate QA activities across multiple applications, integrations, stakeholders, and dependent teams
Lead defect triage sessions, root cause analysis activities, release readiness reviews, and quality reporting initiatives
Work closely with Project Managers, Developers, Architects, Business Analysts, Operations Teams, and external stakeholders
Coordinate with distributed onshore/offshore teams within fast-paced enterprise delivery environments

Senior Business Process Analyst

HAEA seeks a strategic change advocate to drive operational excellence and busin...

Location

United States , Irvine

Salary:

103170.00 - 158873.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance, or equivalent professional experience
8+ years in business analysis, process optimization, or related roles driving measurable business improvements
Advanced problem-solving and critical thinking skills with ability to synthesize complex data into actionable insights
Microsoft Office Suite (required)
Business intelligence and reporting tools (PowerBI, Smartsheet, or similar)
Experience with business systems and enterprise tools (a plus)
Excellent written and verbal communication skills with demonstrated ability to present findings and recommendations to executive leadership
Proven experience working within IT organizations or supporting IT-driven initiatives

Job Responsibility

Lead high-impact programs and initiatives while optimizing ROI and evaluating business cases with cost-benefit analysis
Monitor, analyze, and report on KPIs, SLAs, and OKRs to identify operational efficiency opportunities and drive improvements
Manage OpEx/CapEx budgets, resource planning, and technology investments to mitigate organizational and technology debt
Consult with IT leadership and subdivision leaders to develop action plans, implement service management initiatives, and support business demands
Champion emerging technologies and industry trends
ideate and support enterprise-level programs (workshops, hackathons, seminars) to drive IT modernization
Develop organizational documentation including white papers, process flows, and SOPs to enable continuous improvement

What we offer

comprehensive medical/dental coverage
generous PTO
education assistance
annual merit increase eligibility

Fulltime

Senior Business Process Reengineer

The Michigan Department of Education (MDE) is seeking a Senior Business Process ...

Location

United States , Lansing

Salary:

Not provided

Dash Technologies

Expiration Date

Until further notice

Requirements

2 + years of proven experience as a business process reengineer
2 + years of experience working with grant management systems or government-funded programs
Strong understanding of the software development lifecycle (SDLC)
Excellent communication, facilitation, and interpersonal skills
Leadership capabilities in cross-functional team environments
Proficiency with tools such as Microsoft SharePoint, Azure DevOps, and Microsoft Office
mockups
Azure DevOps
Exposure to Complex IT web Applications
communicate at a level appropriate to the audience

Job Responsibility

Process Analysis & Improvement: Review and document current grant-related business processes and workflows
Identify opportunities for process optimization and recommend improvements
Analyze federal policy changes and advise OES on necessary application updates
Stakeholder Engagement & Communication: Facilitate meetings with business stakeholders, technical teams, and external consultants
Act as the primary point of contact for field consultants regarding application issues
Communicate issue status, resolutions, and updates to relevant stakeholders
Operational & Technical Liaison: Manage and prioritize operational support requests and enhancement tickets in Azure DevOps
Collaborate with OSET and vendor teams to ensure timely resolution of technical issues
Translate business needs into clear, actionable technical requirements
Leadership & Team Coordination: Lead and mentor a team of business analysts

Fulltime

Senior Business Analyst - Process & Operational Excellence

Leads complex business analysis, process transformation and operational improvem...

Location

Portugal , Lisbon

Salary:

Not provided

EDP

Expiration Date

Until further notice

Requirements

Bachelor's or Master degree in Business Management, Management and Information Systems Business Analytics ,or a related field
More than 6 years' experience in business analysis, process optimization and operational transformation
Strong consulting mindset, with ability to operate at both strategic and hands‑on levels in complex environments
Proven capability to influence stakeholders and guide decision‑making into actionable recommendations

Job Responsibility

Lead complex business analysis activities: elicitation, definition and validation of functional and non‑functional requirements, ensuring quality, consistency and alignment with business value
Prioritize requirements and initiatives based on value, risk and feasibility, applying structured decision frameworks
Drive end‑to‑end process transformation and operational improvement, identifying gaps, inefficiencies and system constraints
Act as key liaison between business, IT and digital teams to implement process, system and automation improvements
Define the right problems to solve by understanding business goals, KPIs, operational context and market constraints
translate ambiguous challenges into structured problem statements and value‑driven initiatives
Provide senior advisory support to management, including evaluation of business cases, risks, feasibility and expected ROI
Support change management and adoption, including rollout planning, training needs definition and business readiness, ensuring that solutions are actually adopted
Use data and operational insights to produce actionable recommendations and support continuous improvement
Promote initiatives that improve customer experience, service quality and operational efficiency

What we offer

flexible, healthy, and inclusive workplace

Fulltime

Managers Control Self-Assessment (MCA) Architect Process Management Lead - Senior Vice President

Individuals in MCA are responsible for designing and implementing a comprehensiv...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Significant experience in operational risk management, compliance, audit, or other control related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manage the execution of control activities in support of Managers Control Self-Assessment (MCA) program, also known as Risk & Control Self-Assessment (RCSA)
Manage the MCA program, including the annual/semi-annual/quarterly/monthly attestation, quality oversight and related reporting
Take ownership to identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
Drive the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures
Develop and maintain ORM tools and methodologies to support accurate and consistent assessments of the risk and control environment
Consistently monitor key performance indicators (KPIs) and evaluate effectiveness of the risk and controls
Propose enhancements or improvements as necessary to the MCA
Implement a robust tracking and reporting MCA inventory including key metrics to provide visibility on the status of control gaps and MCA quality control processes, highlighting risk and escalating concerns in a timely manner
Champion MCA best practices transformation, and execution consistency across business/functions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

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Senior Business Process Lead

Job Description

Job Responsibility

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