Senior Business Process Analyst Jobs

MyTennisLessons

Location:
United States, Chicago

Category:
IT - Administration

Contract Type:
Not provided

Salary:

70000.00 - 95000.00 USD / Year

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Job Description:

The Senior Business Process Analyst drives operational excellence by analyzing, optimizing, and automating key business processes across the organization. This role identifies inefficiencies, designs scalable solutions, and implements process improvements that enhance productivity, reduce costs, and increase profitability. The ideal candidate combines deep analytical expertise with a strong understanding of automation tools and change management practices to deliver measurable business impact.

Job Responsibility:

Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and opportunities for automation
Collaborate with stakeholders across departments to gather requirements, map workflows, and define business needs
Develop and implement process improvement initiatives that enhance operational efficiency and reduce costs
Design, test, and implement automation solutions using relevant tools (e.g., RPA, workflow platforms, BPM software)
Monitor and measure the impact of process changes on operational KPIs, productivity, and profitability
Serve as a subject matter expert on business processes, best practices, and automation opportunities
Lead cross-functional workshops to drive alignment, adoption, and continuous improvement
Document process workflows, standard operating procedures, and automation guidelines to ensure consistency and knowledge sharing
Provide recommendations to senior leadership on strategic initiatives to optimize operational performance

Requirements:

5+ years of professional experience in customer success or related roles
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, Information Systems, or a related field required
Advanced degrees (MBA or relevant master’s) or professional certifications in process improvement, Lean, Six Sigma, or business analysis are preferred
An equivalent combination of education and experience may be considered

Nice to have:

Experience in fintech or SaaS environments preferred
Advanced degrees (MBA or relevant master’s) or professional certifications in process improvement, Lean, Six Sigma, or business analysis are preferred

What we offer:

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Additional Information:

Job Posted:
December 10, 2025

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Senior Business Process Analyst