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HAEA seeks a strategic change advocate to drive operational excellence and business growth. The Senior Business Process Analyst will partner with cross-functional executives to align organizational initiatives with company strategy through data-driven insights and performance management. This role requires strong consulting skills, stakeholder rapport, and the ability to translate complex business challenges into actionable solutions. A key initiative includes developing an IT Services portfolio cataloging system and methodology.
Job Responsibility:
Lead high-impact programs and initiatives while optimizing ROI and evaluating business cases with cost-benefit analysis
Monitor, analyze, and report on KPIs, SLAs, and OKRs to identify operational efficiency opportunities and drive improvements
Manage OpEx/CapEx budgets, resource planning, and technology investments to mitigate organizational and technology debt
Consult with IT leadership and subdivision leaders to develop action plans, implement service management initiatives, and support business demands
Champion emerging technologies and industry trends
ideate and support enterprise-level programs (workshops, hackathons, seminars) to drive IT modernization
Develop organizational documentation including white papers, process flows, and SOPs to enable continuous improvement
Requirements:
Bachelor's degree in Business Administration, Business Analytics, Business Information Systems, Computer Science, Finance, or equivalent professional experience
8+ years in business analysis, process optimization, or related roles driving measurable business improvements
Advanced problem-solving and critical thinking skills with ability to synthesize complex data into actionable insights
Microsoft Office Suite (required)
Business intelligence and reporting tools (PowerBI, Smartsheet, or similar)
Experience with business systems and enterprise tools (a plus)
Excellent written and verbal communication skills with demonstrated ability to present findings and recommendations to executive leadership
Proven experience working within IT organizations or supporting IT-driven initiatives