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Boeing Logo Boeing · Manufacturing

Senior Business Operations Specialist

United States, Wichita Employment contract 94800.00 - 145350.00 USD / Year · Job Posted June 29, 2026
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminum manufacturing solutions. POSITION PURPOSE: This position is responsible for the technical, cost, schedule, and quality performance of the Integrated Product Teams end items and deliverables. In this role, you will provide business leadership and guidance for an Integrated Product Team (IPT) and associated statement of work as delegated by the Sr. IPT Manager, including profit and loss targets as appropriate.

Job Responsibility

  • Leading a multi-site, global customer support team and developing standard processes across all sites
  • Develop and maintain positive customer relationships and addresses customer concerns in a proactive manner according to company standards
  • Must be able to answer complex customer inquiries on product availability, part interchangeability, maintenance, and the status of orders
  • Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
  • Proactively communicates with the customer to acknowledge receipt of all customer requests and provides status reports to the customer on a regular basis
  • Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
  • Ensure that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries
  • Complete special projects and other duties as assigned. (e.g. invoicing, A/R, billing reviews, providing revised certs and other paperwork, collecting usage fees, concessions, new customer set up, scrubbing data for accuracy)
  • Maintain knowledge of Boeing Wichita organization and products to provide the appropriate information and support to customers

Requirements

  • Bachelor's Degree and minimum 5 years relevant experience
  • Must be able to make appropriate business judgements and decisions independently
  • Must be able to effectively manage multiple tasks simultaneously with rapid changes in priorities
  • Must be able to handle adverse and urgent situations
  • Proficient in Microsoft applications including Outlook, Word, and Excel
  • Strong written and oral communication skills

What we offer

  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work
  • 401(k) matching
  • tuition assistance program
  • fertility, adoption, and surrogacy benefits
  • up to $10,000 gift match for nonprofit organizations
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