CrawlJobs Logo
Parking Network B.V. Logo Parking Network B.V. · IT - Administration

Senior Business Operations Manager

United States 100000.00 - 140000.00 USD / Year · Job Posted July 03, 2026
Apply Position
Job Link Share

Job Description

NMI is a leading provider of payment gateway solutions, specializing in card-present solutions and payment processing. Our innovative technologies empower businesses to securely accept payments and optimize transaction processes. With a focus on reliability, security, and innovation, we continuously push the boundaries of what's possible in the payments industry. The Senior Business Operations Manager is responsible for driving operational strategy and execution across the Customer Support organization. Reporting directly to the VP of Support, this role is the connective tissue between vision and execution — translating priorities into structured projects, building the operational foundation the organization needs to scale, and evolving into a strategic thought partner over time. You will work primarily within the support org while collaborating cross-functionally with Product, Engineering, Finance, and other teams to get things done.

Job Responsibility

  • Own the execution of high-priority initiatives across the support organization, from scoping through delivery, with minimal supervision
  • Build and implement the self-service and AI tooling strategy for Customer Support, identifying opportunities to reduce friction for customers and improve efficiency for agents
  • Lead the operational integration of support functions across NMI's brand portfolio, driving consistency in process, tooling, and performance standards
  • Develop and maintain the reporting framework that tracks KPIs, metrics, and trends — delivering clear, actionable insights to support leadership and cross-functional stakeholders on a regular cadence
  • Establish and own the operational rhythms of the support org including monthly, quarterly, and annual planning cycles, performance reviews, and OKR tracking
  • Identify inefficiencies across support operations and drive process improvements and automation that reduce manual work and increase team capacity
  • Serve as a cross-functional liaison, partnering with Product, Engineering, Finance, and other teams to align on shared priorities and drive execution
  • Build toward becoming a strategic thought partner to the VP of Support — surfacing problems proactively, developing recommendations, and taking increasing ownership over time
  • Document SOPs, frameworks, and operational processes to build institutional knowledge and ensure scalability
  • Contribute to a culture of data discipline, continuous improvement, and operational excellence across the support organization

Requirements

  • 4–8 years of experience in business operations, support operations, customer facing operations, consulting, or a similar high-execution role
  • A proven track record of delivering complex, cross-functional projects at scale with limited oversight
  • Demonstrated experience using or experimenting with AI tools to solve operational challenges or drive meaningful efficiency gains
  • Experience building operational frameworks, reporting infrastructure, and process documentation in a fast-paced environment
  • Strong analytical skills with the ability to surface trends, identify gaps, and translate data into clear recommendations
  • Proficiency with support platforms (Zendesk preferred) and data visualization or reporting tools
  • The ability to move fluidly between strategic thinking and hands-on execution without losing the thread on either
  • Strong written and verbal communication skills with the ability to influence without direct authority across technical and non-technical stakeholders
  • Independent work ethic and comfort operating in ambiguous, high-growth environments where priorities can shift
  • An instinct for noticing broken systems and an urgency to fix them

What we offer

  • A remote first culture
  • Personal growth and advancement opportunities
  • Flex PTO & dedicated sick time
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account
  • Paid Parental Leave
  • Company volunteer days
  • Employee referral program
  • Bonusly colleague recognition
Parking Network B.V. - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Business Operations Manager

8 matching positions

Senior Business Operations Manager

As a key member of our B2B Strategy & Operations and Supply Acquisition team, th...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
tripadvisor.com Logo
Tripadvisor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7-12 years of experience in business operations, strategy, analytics, consulting, or a similar highly analytical role within a global or high-growth environment
  • Proven track record of leading complex, cross-functional company level initiatives from insight to execution with measurable business impact
  • Exceptional analytical capability, including strong proficiency in SQL, Tableau, or similar tools to build robust dashboards, forecasts, and performance diagnostics
  • Demonstrated ability to translate ambiguous business questions into structured frameworks, clear analyses, and actionable recommendations
  • Experience building executive-ready narratives that connect data, strategy, and operational realities
  • Practical understanding of workflow automation, AI-driven tools that improve decision-making velocity and operational effectiveness
  • Experience with working with senior leadership, with strong stakeholder management skills, the ability to influence senior leaders and align diverse teams around data-backed priorities
  • High ownership mindset, intellectual curiosity, and a bias toward action in fast-moving environments
  • Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work
  • Proven ability to operate effectively with a global-first mindset
Job Responsibility
Job Responsibility
  • Partner with leadership to define and operationalize the global strategic roadmap, including annual planning, OKRs, investment trade-offs, and performance targets
  • Lead large, highly cross-functional initiatives that improve how we plan, launch, and scale global programs from early hypothesis development through execution and post-mortem analysis
  • Develop compelling narratives that synthesize complex data, market dynamics, and internal signals into clear, decision-ready insights for senior leadership
  • Build and own scalable dashboards, forecasting models, and business reviews that surface leading indicators and translate performance signals into concrete action plans
  • Establish structured feedback loops that ensure insights from analytics directly inform product prioritization, go-to-market strategies, and resource allocation
  • Proactively identify and size opportunities to accelerate global growth: whether through market expansion, process redesign, tooling enhancements, automation, or AI-enabled decision support—and lead pilots through rollout
What we offer
What we offer
  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • Work your way with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
  • Travel perks. We believe that travel is employee development, so we provide discounts and more
  • Employee assistance program. We're here for you with resources and programs to help you through life's challenges
  • Health benefits. We offer great coverage and competitive premiums
  • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates
  • Fulltime
Read More
Arrow Right

Senior Business Operations Manager

We are looking for a Senior Business Operations Manager (CRM & Sales Programs) t...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
global-e.com Logo
Global-e
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of hands-on HubSpot experience in a large, high-growth tech or SaaS organization
  • Deep expertise in HubSpot architecture: workflows, custom objects, pipelines, automation, and integrations
  • Strong understanding of end-to-end sales flows, GTM motions, and commercial challenges at scale
  • Proven experience leading complex, cross-functional technical projects
  • Experience building advanced dashboards and scalable reporting frameworks
  • Familiarity with AI-driven sales and RevOps initiatives (HubSpot AI, conversational AI, lead scoring, automation)
  • Strong stakeholder management skills and ability to influence without authority
  • Highly structured, systems-oriented, and comfortable operating in a fast-paced environment
Job Responsibility
Job Responsibility
  • Lead, design, and own HubSpot architecture end-to-end, including workflows, automation, lifecycle logic, custom objects, properties, and data models, Sales, Partnerships, BDE, and CSM pipelines, Native and API-based integrations
  • Ensure HubSpot remains a scalable system of record aligned with GTM strategy and operating reality
  • Drive continuous optimization, governance, and technical best practices
  • Build and maintain a scalable, self-service reporting infrastructure in HubSpot. Own and evolve key dashboards, including Sales dashboard (pipeline health, conversion, forecasting), Partnerships dashboard (sourcing, influence, revenue attribution), BDE dashboard, including sequence performance and source analysis, CSM dashboard, including Winn AI-driven automations and signals
  • Ensure reporting consistency across teams and alignment with BI / Finance
  • Own sequence architecture and governance across Sales and BDE teams
  • Lead automation initiatives across lead routing and qualification, CSM health scoring and churn risk automation, Meeting preparation workflows using HubSpot AI tools
  • Partner with GTM leaders to design programs that improve efficiency, conversion, and time-to-value
  • Support and help manage AI-driven lead generation and GTM programs, including HubSpot and external AI integrations, Architecture, data flows, and infrastructure dependencies, Day-to-day program ownership: bugs, GTM requests, prioritization, and fixes
  • Act as the CRM/RevOps partner to R&D on AI-related initiatives
Read More
Arrow Right

Senior Manager, Business Operations

The Senior Manager, Business Operations is a senior management role, responsible...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Leadership skills with creative and financial acumen coupled with strong business intellect necessary for taking the business to the next level
  • Extended ability at interpersonal and communication skills, both verbally and written
  • Extended business acumen, financial expertise, and strategic planning skills
  • Extended problem-solving skills
  • Ability to collaborate with senior leadership at a strategic and tactical level
  • Ability to understand new issues quickly and make wise decisions
  • Ability to work under pressure, plan personal workload effectively and delegate
  • Ability to inspire and move a cross-functional team towards a unified direction with a common vision
  • Extended knowledge of big data analysis and performance/operation metrics
  • Extended understanding of business functions such as HR, Finance, marketing, etc.
Job Responsibility
Job Responsibility
  • Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management
  • Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources
  • Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets
  • Manages and oversees the day-to-day operations to meet budget and other financial goals
  • Supports with development and implementation of a system to track and report on the progress of strategic plan implementation
  • Ensures that all department heads are fully informed of the operational objectives of the business
  • Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain
  • Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care
  • Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions
  • Facilitates regular meetings with department heads to ensure that operational objectives are achieved
  • Fulltime
Read More
Arrow Right

Business Operations Senior Manager

We’re looking for a highly motivated, hands-on, and analytically minded individu...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
https://feverup.com/fe Logo
Fever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A bachelor’s degree in Engineering, Mathematics, Statistics, Data Analytics, or a related STEM field
  • 8+ years of experience in operations, strategy, or a similar role within a fast-paced, dynamic environment
  • Proficiency in SQL and VBA/AppScript (Python is a plus)
  • Strong project management and organizational skills, with a track record of implementing operational improvements
  • Excellent communication and presentation abilities, capable of engaging diverse audiences and driving change
  • A results-oriented, proactive approach with a passion for empowering teams and delivering measurable outcomes
  • Fluency in English (additional languages are a bonus)
Job Responsibility
Job Responsibility
  • Optimize Commercial Processes: Design, build, and implement the core processes of all commercial teams, ensuring alignment with Fever’s growth objectives and improving resource utilization
  • Identify Operational Inefficiencies: Partner with commercial team leaders to identify bottlenecks, address potential issues, and deliver impactful solutions
  • Lead High-Impact Projects: Drive end-to-end execution of projects that enhance performance across markets and regions in up to 40 countries
  • Team Leadership: Manage, mentor, and inspire a team of up to five people, fostering collaboration and accountability
  • Cross-Functional Collaboration: Work closely with diverse teams and stakeholders to ensure alignment and success in a multinational environment
What we offer
What we offer
  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home-office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
  • English Lessons
  • Free food, drink and fruit at the office
  • Possibility to receive in advance part of your salary by Payflow
  • Fulltime
Read More
Arrow Right

Senior Business Operations Manager – Enterprise Publisher & Advertiser Sales

Realize your potential by joining the leading performance-driven advertising com...
Location
Location
United States , New York City
Salary
Salary:
130000.00 - 145000.00 USD / Year
taboola.com Logo
Taboola
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Business Operations, Sales Operations, or a related field, with experience supporting Enterprise sales organizations
  • Hands-on experience with modern sales and revenue tooling, including CRM systems, enrichment platforms, automation, and analytics
  • Proven ability to lead complex, cross-functional initiatives with measurable business impact in fast-paced environments
  • Strong analytical and problem-solving skills, with the ability to turn data into decisions and execution plans
  • Excellent communication and stakeholder management skills, with the ability to influence across senior leadership and frontline teams
  • High ownership, sound judgment, and comfort operating in ambiguity as a senior individual contributor
Job Responsibility
Job Responsibility
  • Own the design and scaling of core Enterprise sales processes and operating models, translating business strategy into efficient, repeatable execution
  • Evaluate, implement, and optimize the Enterprise sales technology stack, including CRM, data enrichment, automation, analytics, and AI-assisted workflows
  • Serve as a trusted business operations partner to Enterprise leadership, shaping priorities, driving alignment, and enabling effective decision-making
  • Lead high-impact, cross-functional initiatives that simplify workflows, improve productivity, and increase the effectiveness of Enterprise Publisher & Advertiser Sales teams
  • Own prioritization and execution of sales operations initiatives, exercising strong judgment to balance impact, effort, and stakeholder needs
  • Translate data into insight and action, delivering clear analysis, recommendations, and measurable business outcomes
  • Drive adoption and change management for new processes, tools, and automation—ensuring initiatives deliver sustained value, not just launch
What we offer
What we offer
  • comprehensive benefits (health, dental, vision, 401k matching)
  • pre-tax commuter benefits
  • a fully stocked kitchen
  • various gym partnerships
  • hybrid work schedule with 3 days in-office
  • flexible PTO
  • paid parental leave
  • discretionary bonus
  • equity
  • Fulltime
Read More
Arrow Right

Senior Business Operations Program Manager- Global Growth & Revenue Optimization (GGRO)

We are looking for a Senior Business Operations Program Manager– Global Growth &...
Location
Location
United States , Redmond
Salary
Salary:
97600.00 - 188400.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting OR equivalent experience.
  • Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in business planning, operations management, pricing/monetization, program management, finance, consulting OR equivalent experience.
  • Experience synthesizing data using SQL, validate pricing outputs, and making judgment calls.
  • Experience managing multiple concurrent workstreams across cross-functional stakeholders in a fast-paced environment
  • Experience in pricing, monetization, or revenue operations.
  • Experience with cloud infrastructure, commerce systems, or platform economics.
  • Experience with launch management tools and workflows
  • Experience in lean methodology and driving process improvement or automation in operational environments.
  • Experience with data tools (Excel, Power BI, SQL) to support analysis and reporting.
Job Responsibility
Job Responsibility
  • Own the end-to-end execution of pricing actions across Azure infrastructure (Compute, Storage, Networking), including price changes, new SKU pricing, regional pricing, and competitive adjustments. Ensure pricing is validated, accurately reflected in commerce systems, and launched on schedule.
  • Drive the operational lifecycle for new product launches and regional expansions—from scoping through meter minting, change request (CR) execution, triage, and post-launch validation. Coordinate across cross functional teams, and engineering systems to ensure seamless execution.
  • Serve as the operational connective tissue between Business Planning, Engineering, Finance, and Operations teams. Manage dependencies, escalate blockers, and keep launches moving through a complex, matrixed environment.
  • Identify bottlenecks, rework patterns, and inefficiencies in pricing and launch workflows. Drive continuous improvement initiatives that reduce cycle time, improve accuracy, and scale execution capacity—partnering with tooling and automation teams where applicable.
  • Control meter launch quality to drive meter price accuracy and ensure compliance with price principles, commerce guardrails and standard workflows
  • Track operational performance metrics (volume, cycle time, error rates, launch health), surface actionable insights, and communicate status to leadership.
  • Embody our Culture and Values
  • Fulltime
Read More
Arrow Right

Senior Manager, Operations Technology Strategy – Business Excellence & Transformation

This is a senior manager role for a techno-functional profile with at least 10 y...
Location
Location
India , Gurugram; Bengaluru
Salary
Salary:
Not provided
jll.com Logo
JLL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Mendix Workflow Solution Expert / Intermediate Certification
  • Relevant experience in Mendix workflow solution deployment
  • Bachelor's degree in a technical field (e.g., Engineering, Computer Science) with relevant work experience
  • 10+ years of experience as a Business Analyst, Configurator, and Project Manager in automation projects
  • Strong analytical and problem-solving skills
  • Excellent communication, collaboration, and interpersonal skills with diverse audiences (technical and non-technical)
  • Ability to work independently and manage multiple projects efficiently
  • Creative thinker with a focus on achieving results
  • Adept in various requirement gathering techniques like brainstorming, user interviews, workshops
  • Passionate about driving change and continuous improvement
Job Responsibility
Job Responsibility
  • Lead requirements gathering sessions with stakeholders across various business units
  • Analyze and document complex business processes and workflows
  • Translate business requirements into clear, concise, and testable user stories and acceptance criteria
  • Identify and document functional and non-functional requirements
  • Design and prototype workflow solutions within the Mendix platform, leveraging its low-code capabilities
  • Collaborate with Mendix developers to ensure accurate and efficient implementation of solutions
  • Configure and customize Mendix workflows to meet specific business needs
  • Develop and maintain Mendix application documentation
  • Apply deep understanding of workflow concepts, including process automation, rules engines, and human task management
  • Optimize existing Mendix workflows for performance and efficiency
  • Fulltime
Read More
Arrow Right

Global Development Operations Learning Business Partner, Senior Manager

Part of Amgen’s R&D Strategy & Operations organization, the R&D Knowledge & Lear...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Any Degree
  • 12-17 Years of experience in relevant field
Job Responsibility
Job Responsibility
  • Partner with business SMEs to co-develop and deliver the local learning strategy and roadmap for Clinical Systems and Data Management at AIN, aligned to global capability priorities and local operational needs
  • Act as the primary learning partner to local CS and DM leaders
  • translate their strategic objectives into role-based curricula, onboarding plans, and capability uplift initiatives
  • Provide global onboarding and learning project support anchored in global DM and CS talent development and learning priorities
  • Design and operationalize onboarding programs for local hires and transfers (system access, role-specific training, GxP expectations), ensuring first-day to 90-day readiness for key roles
  • Develop role personas and competency maps for critical CS/DM roles using stakeholder interviews and job-task analysis
  • Leverage feedback and business updates to inform recurring updates and enhancements to plans and content
  • Lead the end-to-end learning material lifecycle for assigned programs: discovery > design > build/buy > launch > sustain > retire, including version control and archival
  • Oversee blended delivery (ILT, vILT, self-serve, job aids, guided workflows), integrating knowledge management artifacts where appropriate to support point-of-need performance
  • Evaluate and leverage multiple modes of media and content including AI technologies and applications that drive learning outcomes
Read More
Arrow Right