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This role is responsible for designing, leading, and owning both business management and operating model effectiveness, ensuring strategic alignment across the Group CIO’s scope of accountability. The role is focused equally on business management—ensuring streamlined governance, financial control, and leadership support—and on defining and optimising the operating model to enable the Group CIO’s vision and strategy.
Job Responsibility:
Design and lead the operational effectiveness of the CIO Office, ensuring streamlined governance, reporting, and decision-making frameworks drive efficiency and alignment
Design and own the cadence and structure of leadership reporting, executive decision-making, and risk management processes
Lead the preparation of executive-level briefings, presentations, and business cases to support senior leadership in key decision-making
Be accountable for fostering strong collaboration across Group and local markets, acting as a strategic liaison to drive alignment and execution of key initiatives
Engage with local markets, Group Technology, and business leaders to design and execute tailored technology and business strategies that are operationally viable
Own and lead the identification of inefficiencies, gaps, and areas for improvement, ensuring operational alignment with strategic priorities
Lead the identification and execution of opportunities e.g. re-use, process simplification, and operational efficiency
Develop and own governance mechanisms to ensure transparent decision-making, responsiveness, and predictability within operational structures
Lead the development and implementation of frameworks that drive operational effectiveness, ensuring clear accountability, ownership, and performance measurement across key business functions
Ensure the alignment of performance metrics, operational KPIs, and continuous improvement methodologies to drive measurable impact across business units
Be accountable for engaging with local markets, Group Technology, and business leaders to ensure the seamless adoption and execution of operating model enhancements, and subsequent strategy execution
Requirements:
Bachelor’s or master’s degree (or equivalent) in Business, Strategy, Technology or a related field
Experience in telecommunications, technology, or digital transformation is highly desirable
Strong commercial acumen and experience working in a global matrixed organisation
Proven experience in designing and implementing operating models within a global business environment
Deep understanding of enterprise IT, cloud, and digital operating models, and how they integrate with business strategy
Ability to define and execute operating model strategies that align with business goals and drive measurable outcomes
Proven leadership experience overseeing operations, budgets, and leadership team alignment across complex organisations
Understanding of enterprise IT, cloud, and digital operating models
Strong stakeholder management with the ability to influence C-level executives and drive alignment across diverse teams
Skilled in communication across multiple countries and the ability to choose style, media & technique suitable to audience
Expertise in process optimisation, continuous improvement, and performance tracking, ensuring effective execution of business and technology strategies
Excellent storytelling, presentation, and executive engagement skills, with the ability to communicate complex information effectively to senior stakeholders
Skilled in managing transformation initiatives across multiple geographies, ensuring alignment between local and global objectives
What we offer:
Yearly bonus: 20%
Company car: company funded car of £580 per month + private fuel or cash alternative of £630 per month
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan