Senior Business Manager - Enterprise Tech Analytics Job at Capital One (McLean)

Senior Manager Customer Success

We are looking for a highly motivated and entrepreneurial Senior Manager, Custom...

Location

United States

Salary:

120000.00 - 150000.00 USD / Year

EarnIn

Expiration Date

Until further notice

Requirements

5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments
Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes
Excellent communication, relationship-building, and storytelling skills
Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes
Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations
Experience wearing multiple hats, including success, light marketing, and growth enablement
Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations
Strong organizational and prioritization skills
Bachelor’s degree required
MBA or advanced degree a plus

Job Responsibility

Manage and Grow Partner Relationships: Own and manage EarnIn’s B2B portfolio of existing Employer partners, ensuring high levels of satisfaction, adoption, and measurable partner value
Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration
Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn
Drive Growth and Adoption: Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams
Drive marketing initiatives within existing portfolio companies to boost EarnIn awareness and usage
Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value
Drive the growth of the business by engaging with prospective partners
Build for Scale: Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models
Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement
Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes

What we offer

equity
benefits

Fulltime

Customer Success Manager

We are looking for a commercially-savvy, growth-oriented Customer Success Manage...

Location

United Kingdom , Home based, UK (with occasional travel to our London office)

Salary:

Not provided

Cambridge Spark

Expiration Date

Until further notice

Requirements

Proven track record: Experience in growing & retaining strategic enterprise accounts within digital, data, AI or tech environments
Commercial mindset: You spot and shape revenue opportunities and understand what matters to C-suite stakeholders
Strategic and analytical: You bring insights to life through data storytelling, dashboards and engaging presentations that link impact to business priorities
Experience using CRM tools like HubSpot to manage account workflows and reporting is beneficial
Solution-focused: Confident in solving complex challenges and navigating ambiguity
Customer-focused: Passionate about delivering value and ensuring a gold-standard experience
Executive presence: You can influence and build trust with senior decision-makers in large enterprises
Self-starter: Energetic, organised and disciplined—able to thrive in a high-autonomy, remote-first environment with occasional travel
Enterprise methodology awareness: An understanding of strategic enterprise sales methodologies (e.g., MEDDPICC, Sandler) is preferred for identifying opportunities and supporting commercial value

Job Responsibility

Grow and Retain Key Accounts: Manage relationships with senior stakeholders and drive expansion through upsell, cross-sell, and repeat business
Strategic Planning: Partner with Account Executives to shape and deliver account growth strategies aligned to client goals
Executive Engagement: Deliver impactful QBRs and strategic reviews using data storytelling to surface value and opportunity
Customer Advocacy & Visibility: Drive client engagement by promoting success through tailored marketing, events, and thought leadership initiatives that showcase programme impact
Cross-functional Collaboration: Work closely with Delivery, Sales Enablement and Marketing to ensure a seamless client experience and surface success stories that drive brand credibility and pipeline
Commercial Acumen: Ability to link our solutions to business KPIs, identifying growth signals across regions, business units or new use cases
Stakeholder Updates: Provide regular updates to HR and L&D stakeholders on learner progress and programme impact, ensuring visibility of key milestones, engagement levels, and outcomes throughout the learner journey
ROI Reporting: Collect and communicate clear, data-backed ROI insights to demonstrate the business impact of our programmes
Case Study Development: Own the creation of compelling public success stories—both written and video—by collaborating with Marketing and clients to showcase real-world outcomes
Opportunity Identification & Lead Generation: Proactively surface new strategic needs, use cases, or expansion areas within accounts, and help drive lead generation for new programmes and audiences

What we offer

Remote first company providing flexibility to work from home
Pension with up to 5% matched contributions
Opportunity to opt into our salary sacrifice scheme
25 days holiday + Flexi bank holidays + 1 day off on your birthday
A day for volunteering
Enhanced Maternity and Paternity Leave
Health & Wellbeing allowance of up to £30 per month
Annual Summer and Xmas events
Company socials including everything from Cambridge College formals, pub nights to team building events
CPD Allowance

Fulltime

Sr Manager, Client Success

The Senior Manager, Client Success is accountable for leading a team of Client S...

Location

United States , Multiple locations

Salary:

126700.00 - 228400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree Seven (7) years of related professional experience, or a combination of education and experience deemed equivalent. (Required)
Minimum 5+ years of relevant experience in customer success, account management, or client-facing lifecycle roles. (Required)
3-5 years of experience with direct people leadership experience, preferably overseeing customer-facing teams in a B2B environment (telecom, SaaS, or enterprise services ideal). (Required)
3-5 years of demonstrated success leading teams responsible for account retention, adoption, and customer value realization. (Required)
Experience driving operational rigor through customer health metrics, lifecycle playbooks, and retention strategies. (Preferred)
Background managing executive-level customer relationships and overseeing performance in highly visible or regulated verticals (e.g., public sector, enterprise tech, healthcare) (Preferred)
Strong coaching and sustainment experience
skilled in reinforcing process adherence, developing team capability, and managing through change (Preferred)
Effective at navigating matrixed organizations, aligning cross-functional stakeholders, and removing roadblocks that impact customer delivery. (Preferred)
Customer Lifecycle Strategy: Proven ability to lead teams executing customer lifecycle strategies across onboarding, adoption, and renewal. (Required)

Job Responsibility

Team Leadership & Capability Development- This leader is responsible for building and developing a high-performing team of Client Success Managers (CLSMs). They will set and reinforce performance expectations aligned to core Client Success KPIs such as retention rate, customer adoption, and value realization. A key portion of this responsibility—approximately half—is dedicated to sustainment and capability elevation. The Senior Manager reinforces adherence to the Client Success model through coaching, success planning reviews, field routines, and feedback loops. They will lead regular team development activities, manage skill progression, and help embed best practices into daily execution. This focus on sustainment ensures lasting enablement and continuous improvement, allowing the team to scale with consistency and impact.
Strategic Customer Engagement –The Senior Manager plays a hands-on role in deepening executive-level relationships with key customers. They serve as the senior point of contact on complex issues, engage directly with customer stakeholders to reinforce the T-Mobile value proposition, and ensure the voice of the customer is represented in internal discussions. By participating in or leading strategic business reviews and overseeing retention plans, the Senior Manager strengthens customer loyalty and ensures alignment with business outcomes that matter to our largest and most strategic accounts.
Lifecycle Oversight & Play Execution – This role owns the operational performance of the Client Success team across the full customer lifecycle—from onboarding through adoption and renewal. The Senior Manager ensures that CLSMs consistently execute prescribed lifecycle plays and maintain rigorous focus on customer health. They oversee the creation and progress of customer success plans, evaluate the effectiveness of proactive interventions, and refine workflows to drive impact at scale. Their oversight ensures that success efforts are targeted, standardized, and measurable.
Cross-Functional Orchestration –The Senior Manager is accountable for enabling seamless collaboration between CLSMs and internal functions such as Sales, Implementation, Engineering, and Support. They proactively identify and remove roadblocks to execution, escalate cross-functional gaps, and ensure roles are clearly defined across lifecycle handoffs. By championing internal alignment and clarity, they ensure that customers receive a unified, coordinated experience from the broader account team and that internal dependencies do not hinder customer progress.
Data-Driven Performance Management –This role uses customer data and performance analytics to manage team effectiveness and to drive proactive interventions. The Senior Manager leverages tools such as the Account Health Dashboard, usage trend reports, and account-level KPIs to identify risks and opportunities. They guide their team in using data to inform outreach strategies, assess adoption gaps, and prioritize retention plays. In addition, they own the communication of team performance metrics to leadership and identify areas for continuous improvement based on empirical insights.
Strategic Contribution & Special Projects – The Senior Manager also plays a key role in advancing strategic initiatives within the Client Success function. This includes contributing to roadmap pilots, implementing new processes or tools, and leading special projects tied to churn reduction, revenue acceleration, or lifecycle transformation. They act as a thought partner to leadership and a change agent within the organization, continuously surfacing opportunities to improve how the team delivers customer outcomes at scale.

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits

Fulltime

Senior Associate, Product Management - Tech and Data Risk Management Product Team

Senior Associate, Product Management - Tech and Data Risk Management Product Tea...

Location

United States , McLean; Richmond

Salary:

101100.00 - 126900.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor’s degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Job Responsibility

Manage a Critical Product:Own the full product lifecycle, enabling Enterprise Data Risk Management to conduct second-line challenge of data asset management
Master the Data: Own the product analytics and become the go-to data expert. You will leverage product and risk data to uncover strategic insights that inform the roadmap, define KPIs, and drive key investment decisions
Lead AI Innovation:Serve as the strategic product leader, partnering with Risk Associates and Engineering teams to productionize Generative AI tools that deliver unprecedented efficiency and predictive insights
Be the Strategic Connector: Act as the key liaison between Tech & Data Risk Management experts and the GRC product team to ensure requirements are clear, prioritized, and delivered
Drive Transformation:Play a central role in a multi-year, company-wide effort to modernize and revolutionize Enterprise Risk Management through innovation

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Senior Engineering Manager - Team Billing

Join Intercom as a Senior Engineering Manager to lead Team Billing — the group t...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions)
Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast
Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics
Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact
Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked
Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting
Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules
AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team

Job Responsibility

Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences
Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards
Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution
Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter
Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs
Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows
Bring clarity and alignment to priorities, tradeoffs, and timelines
set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches
Develop and retain top talent through coaching, clear expectations, and effective delegation
scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Senior Engineering Manager - Team Billing

Join Intercom as a Senior Engineering Manager to lead Team Billing — the group t...

Location

United Kingdom , London

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

5+ years managing software engineering teams building and shipping customer‑facing or revenue‑impacting systems (e.g., billing, payments, pricing, subscriptions)
Strong technical leadership: comfortable diving into architecture, debugging complex systems, reviewing designs, and making pragmatic tradeoffs to ship safely and fast
Proven ability to lead a cross‑functional, full‑stack team through planning and delivery with clear ownership of business outcomes and product health metrics
Excellent product sense and customer empathy — you translate ambiguous requirements into clear scopes, milestones, and measurable impact
Skilled communicator who drives alignment across partner teams (Sales, Finance, Enterprise Systems, Analytics, Product, Design) and keeps stakeholders informed and unblocked
Track record of cultivating and managing senior relationships across Finance, Enterprise Systems, and Analytics to land durable solutions and accurate downstream reporting
Relentless about outcomes — you identify the highest‑leverage problems, remove roadblocks, and hold the bar on quality without slipping schedules
AI‑first mindset with a high bar for excellence: fluent in using AI tools to accelerate planning, execution, quality, and communication — and to inspire adoption across the team

Job Responsibility

Lead and scale a team building and enhancing Intercom’s billing, subscription, invoicing, and metering capabilities — the backbone of revenue and monetization experiences
Own and improve the reliability and operational excellence of Billing systems: on‑call quality, incident response, observability, and product health standards
Partner with Senior and Staff Engineers to shape and execute the technical strategy across subscription management, metering, invoicing, and integrations (e.g., Stripe Billing) — balancing near‑term needs with long‑term platform evolution
Collaborate deeply with Product, Design, Sales, Finance, Enterprise Systems, Analytics, and Billing Ops to prioritize the roadmap, close operational gaps, and deliver measurable business outcomes each quarter
Cultivate and manage trusted relationships with partner leaders in Finance, Enterprise Systems, and Analytics to ensure alignment on data flows, compliance, reconciliation, and business reporting needs
Drive migrations and modernization work where needed (e.g., Stripe‑first capabilities, systems parity and improvements), ensuring safe change management and robust downstream data flows
Bring clarity and alignment to priorities, tradeoffs, and timelines
set a high bar for planning, testing, and end‑to‑end quality, especially for revenue‑impacting launches
Develop and retain top talent through coaching, clear expectations, and effective delegation
scale yourself via strong tech‑lead partnerships and “coach‑and‑delegate” leadership

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Pension scheme & match up to 4%
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

System Engineering Manager - Lead SAP Analytics

As the SAP Analytics Team Lead, you will be the strategic orchestrator behind Za...

Location

Germany , Berlin

Salary:

Not provided

Zalando Lounge

Expiration Date

Until further notice

Requirements

Proven track record (5+ years) in driving enterprise-scale data strategies, with deep architectural expertise in SAP BW/4HANA, SAP Analytics Cloud (SAC), and SAP Datasphere/Business Data Cloud
At least 3-4 years of experience as a passionate people leader, adept at mentoring technical talent, structuring roles, and cultivating a high-performing, psychologically safe environment
Successfully guided engineering teams through significant operational shifts, transforming traditional delivery models into structured, resilient Service Organizations (leveraging capacity management, SLAs, or ITIL/KMM principles)
Experienced in orchestrating complex cloud migrations and driving platform efficiency, including implementing tiered storage and optimizing HANA database licensing
Strong command of enterprise data governance, ensuring strict audit readiness and implementing robust security frameworks (e.g., Row-Level Security, Data Access Controls) to meet financial and regulatory compliance (like BaFin or CSRD)
Exceptional communicator and strategic thinker who can seamlessly bridge the gap between deep technical implementation and senior business stakeholder requirements (across Finance, HR, etc.), translating complex logic into compelling, actionable narratives

Job Responsibility

Drive the Cloud Analytics Strategy: Lead the migration of our SAP Analytics landscape to the SAP Business Data Cloud (BDC). Accelerate the enterprise-wide adoption of SAP Datasphere and SAP Analytics Cloud (SAC)
Transform Tech into Service: Evolve the Analytics team into a mature, resilient service organization. Implement rigorous capacity management and clear service interfaces to ensure high-quality, predictable delivery
Ensure Governance & Efficiency: Optimize platform total cost of ownership (TCO) via tiered storage and HANA licensing models. Enforce robust data security (DACs, Row-Level Security) to guarantee strict audit readiness (e.g., BaFin, CSRD)
Lead & Elevate Talent: Mentor, coach, and empower a high-performing engineering team. Champion aggressive upskilling for the multi-cloud era while fostering a culture of continuous learning and ownership
Bridge Tech and Business: Act as a strategic partner to senior stakeholders across Finance, HR, and Operations. Translate complex technical data architectures into clear business value

What we offer

27 days of holiday a year to start for full-time employees
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Neural Nexus – AI Data Enablement (AuRA), Associate Director

In this vital role of Neural Nexus – AI Data Enablement (AuRA), Associate Direct...

Location

United States , Thousand Oaks

Salary:

176811.00 - 203390.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 3 years of data enablement, project management in Life Sciences, analytics, or related fields
Master’s degree and 5 years of data enablement, project management in Life Sciences, analytics, or related fields
Bachelor’s degree and 7 years of data enablement, project management in Life Sciences, analytics, or related fields
Associate’s degree and 12 years of data enablement, project management in Life Sciences, analytics, or related fields
In-depth experience working directly with Commercial and/or Analytics functions, translating business needs into scalable data enablement solutions
Demonstrated strength in project & program management and data stewardship principles including data ownership, quality accountability, and lifecycle management, leading complex, cross-functional initiatives end to end
Proven ability to manage multiple concurrent workstreams with interdependencies
Experience acting as a delivery owner, not just a contributor
Strong understanding of AI/ML and GenAI data requirements, including feature engineering and data pipelines
Proven ability to operationalize data governance without slowing delivery

Job Responsibility

Own and deliver the workstreams for AI-enabled data foundations that power Neural Nexus across Amgen’s commercial and analytics ecosystem
Focus on the full execution lifecycle of the workstreams under AuRA (design, development, implementation, rollout, and training)
Ensure solutions are deployed on time, on scope, and with measurable business value
Accountable for data stewardship across Neural Nexus AI Data Enablement, ensuring that data assets adhere to FAIR principles and align to Amgen’s Clean Core and enterprise data strategy
Establish clear data ownership, stewardship practices, and quality standards
Accountable for the end-to-end planning, execution, and implementation of all AI Data Enablement workstreams under AuRA
Partner closely with Commercial Analytics, CD&A, AI&D, Tech and Engineering teams
Complete delivery plans for AI Data Enablement initiatives and AuRA workstreams
Support business and platform teams by translating commercial requirements into clear delivery objectives and executable working plans
Supply tactical input to broader program planning by identifying risks, blockers, and dependencies

Fulltime

Select Country

Senior Business Manager - Enterprise Tech Analytics

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?