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Senior Business Improvement Manager

United Kingdom, Thame 70000.00 GBP / Year · Job Posted February 18, 2026
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Job Description

High-impact leader to join our Business Change function and help shape the future of our hotel operations. Redeveloping the core operating model of a major brand, identifying multi-million pound initiatives, and leveraging automation to enhance the journey for thousands of customers and colleagues.

Job Responsibility

  • Leading the development and testing of initiatives to meet 5-year strategic productivity and customer satisfaction targets
  • Designing robust trials to test new products and processes
  • Selling innovative propositions and commercial cases to Directors and the Operating Board
  • Matrix-managing teams of 20+
  • Constant optimisation of our cost model and hotel operations

Requirements

  • Lean Leadership (LCS 1C) or Six Sigma Green Belt qualification
  • Proven track record of driving process improvements within a fast-paced, customer-centric service environment
  • Master of commercial acumen
  • Ability to translate complex data into compelling business cases
  • Natural gravitas to influence cross-functional teams and external partners
  • Decisive leader who moves with speed to cut through complexity and deliver tangible value

What we offer

  • Annualise Bonus
  • Contributory pension scheme
  • Car Allowance
  • 50% personal discount for hotel bookings and great friends and family discounts
  • 25 days holiday + bank holidays, increasing with length of service
  • A focus on learning and career development

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