Senior Business Execution Consultant, Wells Fargo

Wells Fargo

Location:
United States, Iselin ▼
Charlotte
Minneapolis

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

84000.00 - 164400.00 USD / Year

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Job Description:

Wells Fargo is seeking a Senior Business Execution Consultant in Technology as part of Chief Technology Office supporting IT Service Management (ITSM) risk management. This role involves leading walkthroughs and providing artifacts for ITSM engagements, serving as a primary contact for regulatory inquiries, and collaborating to assess and improve ITSM practices.

Job Responsibility:

Lead walkthroughs and provide supporting artifacts as needed for engagements related to the IT Service Management (ITSM) function, including front-line control evaluations and internal/external audits or assessments
Serve as the primary point of contact for risk and regulatory inquiries related to IT Service Operations policies
Support the development and execution of strategies to address highly complex and unique scenarios, leveraging strong analytical skills, deep business execution knowledge, and a solid understanding of technology to deliver long-term, scalable solutions
Collaborate with cross-functional teams to assess, enhance, and future-proof ITSM practices and processes. Identify gaps and design robust future-state models that emphasize cost efficiency through automation, risk mitigation via effective controls, and optimized service delivery
Provide expert consulting to ensure new ITSM practices align with enterprise frameworks (e.g., COBIT, FFIEC, ITIL), strategic roadmaps, internal policies, regulatory requirements, and customer expectations
Analyze and document performance trends and data insights for communication with business and risk leadership

Requirements:

4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years in Operational Risk including control execution and/or auditing
2+ years in creating, maintaining, and managing reports and management presentations

Nice to have:

Strong written and verbal communication skills, including the ability to present processes clearly and concisely to an audience
Experience with ServiceNow ITSM product Line and its Offerings
Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques with senior business leaders to foster and manage ongoing relationships and gain commitment to accomplish business goals
Strong problem solving and analytical skills & ability to work independently as well as part of a team
Ability to present data and use data to tell a story to all levels within an organization
Knowledgeable on industry frameworks including: COBIT2019, FFIEC and ITIL
Willingness to learn & adopt emerging technologies (AI/ML, Predictive Analytics) used in IT Industry for IT Service Management

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
June 12, 2025

Expiration:
June 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Senior Business Execution Consultant