Senior Business Execution Consultant

• Support the Readiness Lead in driving communication, coordination, and organizational alignment
• Assist in planning and adjusting communication campaigns
• Draft, review, and refine communications
• Coordinate with the Training workstream and collaborate with product teams
• Prepare briefing materials for executives
• Support activation and tracking of readiness activities
• Organize and facilitate Champion updates and post-go-live focus groups
• Contribute to development of new messaging formats
• Assist in drafting CCaaS enterprise procedures
• Engage in program-level meetings and respond to urgent needs

• 4+ years of Business Execution, Implementation, or Strategic Planning experience
• Experience supporting call center (contact center) operational processes
• Advanced analytical and strategic thinking skills
• Advanced experience consolidating large amounts of project status information
• Advanced organizational and prioritizing skills
• Demonstrated experience driving organizational change
• Demonstrated experience driving process efficiency
• Demonstrated experience in compliance, governance, and risk
• Excellent collaboration, communication, and relationship management skills
• Demonstrated communications experience facilitating meetings
• Professional presence and integrity in interactions
• Extensive financial services project management experience
• Advanced Microsoft Office, SharePoint, and Teams skills

• Advanced analytical and strategic thinking skills
• Advanced experience consolidating large amounts of project status information
• Advanced organizational and prioritizing skills
• Demonstrated experience driving organizational change
• Demonstrated experience driving process efficiency
• Demonstrated experience in compliance, governance, and risk
• Excellent collaboration, communication, and relationship management skills
• Demonstrated communications experience facilitating meetings
• Professional presence and integrity in interactions
• Extensive financial services project management experience
• Advanced Microsoft Office, SharePoint, and Teams skills

Relocation assistance is not available for this position