Senior Business Execution Consultant, Wells Fargo

Wells Fargo

Location:
United States, Charlotte ▼
Raleigh

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Senior Business Execution Consultant to support the Strategic Transformation Program within Consumer and Small Business Banking Operations (CSBBO). This role supports the Contact Center Modernization (CCM) Program, a transformative enterprise initiative aimed at reimagining customer service across all contact center channels by implementing Contact Center as a Service (CCaaS) platform.

Job Responsibility:

Cross-Team Coordination: Collaborate with product, technology, controls, and testing teams
Executive Reporting: Prepare materials for Wave Business Reviews and initiative scorecards
Governance & Risk Management: Maintain risk, decision, and action logs
Leadership Support: Work under the direction of the Wave Business Lead
Operational Execution: Support planning and execution of migration activities
Post-Migration Support: Assist in Command Center planning and Day 2 transition activities
Stakeholder Engagement: Build and maintain relationships with Line of Business stakeholders
Standardization: Support development of standardized processes and templates

Requirements:

4+ years of Business Execution, Implementation, or Strategic Planning experience
Advanced analytical and strategic thinking skills
Advanced experience consolidating large amounts of project status information
Advanced organizational and prioritizing skills with high attention to detail
Demonstrated experience driving organizational change and process efficiency
Demonstrated experience in compliance, governance, and risk
Excellent collaboration, communication, and relationship management skills
Professional presence and integrity in interactions across all levels
Extensive financial services project management experience leading complex, enterprise-level initiatives
Experience supporting call center (contact center) operational processes
Advanced Microsoft Office and SharePoint skills

What we offer:

Relocation assistance is not available for this position
Equal opportunity employer
Accommodation for applicants with disabilities available upon request

Additional Information:

Job Posted:
September 26, 2025

Expiration:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Senior Business Execution Consultant

Wells Fargo

Location:United States, Charlotte ▼Raleigh

Category:Finance

Contract Type:Employment contract