Senior Business Execution Administrator

• Support the operations of a specific business line
• Administer programs, projects, or processes specific to the business
• Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
• Perform business operations that are administrative in nature
• Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
• Provide subject matter knowledge and interpretation of procedures to key business partners
• Coordinate and monitor implementation and maintenance of processes, procedures, and policies
• Interact with immediate Strategy and Execution colleagues on operational initiatives
• Provide support for a variety of diverse support functions for multiple business groups or a specific line of business

4+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Excellent organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Excellent problem-solving skills
• Ability to manage multiple and competing priorities
• Ability to work in a fast-paced action-oriented environment
• Intermediate Microsoft Office skills
• Experience resolving and working through escalated and complex customer issues
• Good analytical skills with high attention to detail and accuracy
• Financial services industry experience
• Call center customer service experience in the financial services industry