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Wells Fargo is seeking a Senior Business Execution Administrator.
Job Responsibility:
Support the operations of a specific business line
Administer programs, projects, or processes specific to the business
Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
Perform business operations that are administrative in nature
Facilitate efficiency, quality, cost effectiveness of solutions, and escalate concerns related to the assigned operation
Provide subject matter knowledge and interpretation of procedures to key business partners
Coordinate and monitor implementation and maintenance of processes, procedures, and policies
Interact with immediate Strategy and Execution colleagues on operational initiatives
Provide support for a variety of diverse support functions for multiple business groups or a specific line of business
Executing self-assurance activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities
Ensuring business process controls are working effectively in order to promote and enable proactive identification, root cause analysis, reporting, escalation, and corrective action of process and control deficiencies and adverse customer impacts
Implementing the Ops Utilities Quality Assurance Activities methodology through the following requirements: Creating and maintaining QA test scripts and procedure documentation Recording and maintaining a centralized inventory of QA activities Facilitate an efficient and valued review process Ability to thoroughly document and succinctly write final reports of the applicable QA Activities Executing reporting, escalation, root cause analysis, and resolution of identified issues. Collaborate with and report findings and recommendations to management concerning Quality Assurance issues Informing risk measures, where appropriate Working with the business groups with the newly identified controls within the Risk and Control Self-Assessment tool to map controls to the future state of QA testing
Provide maintenance and implementation support for Quality assurance program for Regulatory Ops Groups. Participates in special projects as assigned that could involve very large volumes, high profile clients, and accelerated service level agreements to complete the request quickly
Provide feedback and present ideas for improving or implementing processes and tools within QA group
Identify and recommend opportunities for process improvement and risk control development
Support production environment as per business requirement and set objectives
Requirements:
2+ years of Administrative Support, or, Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ year of experience in one or a combination of the following: Regulatory Operations, quality assurance, business support, Operational Risk Management, implementation, business operations or strategic planning in financial services demonstrated through work or military experience
Bachelor’s degree in business, finance or economics.
Nice to have:
Experience in Quality Assurance, Regulatory operations and financial crimes
Experience in creating, executing, and documenting QA/Compliance/Audit/post transactional testing
Strong QA/QC/testing/Audit background
Strong Microsoft Office skills (Excel, PowerPoint etc)
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to work effectively, as well as independently, in a team environment
Critical thinking skills
Experience in executing Quality Assurance Activities and supplementing existing practices through the execution of business monitoring, surveillance, and/or Quality Assurance/Quality Control activities
Experience evaluating the adequacy and effectiveness of policies, procedures, processes, systems, and internal controls
analyzing business and/or system changes to determine impact, identify and assess operational risk issues
Exposure and proven track records in reporting and MIS