Senior Business Development Manager - Warranty and Services Job at AUTO1 Group

Service Manager

Our client is a market-leading specialist in aerial and access equipment seeking...

Location

United States , Texas

Salary:

140000.00 USD / Year

Alfa-Executive Solutions

Expiration Date

Until further notice

Requirements

Proven track record as a Service Manager, Supervisor, or Senior Engineer within the aerial/access equipment sector (scissor/boom lifts, telehandlers, or similar)
Strong technical understanding of powered access equipment, including fault diagnosis and maintenance best practices
Demonstrable ability to manage and motivate multi-skilled service teams
Excellent organisational, communication, and interpersonal skills
Knowledge of relevant US safety standards and regulations
Customer-focused with a proactive and solutions-oriented approach
IT literate with experience using industry service and maintenance software

Job Responsibility

Lead and manage a team of service engineers and support staff
Delegate and prioritise workshop and field service assignments for access equipment
Oversee compliance with safety regulations and company quality standards at all times
Track and report on performance metrics, including response times, repair turnaround, warranty work, and customer feedback
Liaise closely with customers, sales departments, and manufacturer partners to ensure seamless service delivery
Implement processes for improving service efficiency, preventative maintenance, and parts management
Support the business in technical training, recruitment, appraisals, and the development of service staff
Control workshop budgets, cost-effectiveness, and asset management in line with business objectives

What we offer

package (to be discussed)

Fulltime

Manager, Smart Services Operations

Smart Services offers a series of dynamic revenue programs such as "Smart Parts ...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Excellent soft skills to coach, motivate and lead a team of professionals while fostering a cooperative atmosphere in a customer front line work environment
Minimum 10 years of experience in the aerospace, aircraft maintenance or technical knowledge of aircraft, cost per flight hour programs, warranty and aircraft maintenance planning and prior experience leading people are considered strong assets
Excellent customer handling and interpersonal skills and demonstrate patience
Strong Business Acumen and comfortable making tactical decisions that make strategic sense for the Program
Comfortable making presentations to Senior leaders and displaying a good control of your area by reviewing main Program KPIs and main current initiatives
Strong negotiation skills
Able to multitask and are tenacious to see deliverables through to completion
Bilingual English and French preferred, fluent in English both written and spoken a must
Autonomous and comfortable with decision making and delegation of work
Travel required

Job Responsibility

Lead a growing team of ten employees while coaching and fostering an open and cooperative atmosphere
Adjust workload balance across the team as needed and reassign customer territories as required by market changes in order to keep adequate Customer support
Assess resource allocation adequacy and take the lead on running recruiting processes if necessary
Promote staff development by coaching the team through proper PDPs (personal development plans) building and execution
Set Staff’s annual objectives and assess performance through the PMP process in order to support Program’s Overall objectives
Review and/or build KPI’s in order to assess employees individual performance and propose corrective actions if necessary
Build and/or review policies and guidelines pertaining to the team
Manage the Program in order to ensure successful execution of business deliverables, and if necessary, that corrective actions are planned and executed properly
Track renewal and transfer KPIs by the Operations/Account Management team
Keep Customer retention high by limiting any attrition and work

What we offer

Insurance plans (Medical, life insurance, and more)
Employee Assistance Program
Competitive base salary

Fulltime

Senior Business Development Manager - Warranty and Services

We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to jo...

Location

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Very good analytical skills and the ability to manage priorities to meet time-sensitive deadlines
Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably working for a recognized insurer or OEM captive, ideally in an international context
Autonomy and demonstrated track record working with high-level stakeholders at international scale
Passion and motivation about moving tasks forward and taking ownership of topics
Hard-working and desire to achieve impact and results is bigger than a 9-5 working schedule
Completed studies in business administration, engineering, computer science, finance or a comparable degree programme
Advanced knowledge in Microsoft Excel and Google Sheets
Full proficiency in English is mandatory

Job Responsibility

Review, challenge, and ultimately improve existing processes and products
Leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction
Ensure best practices are known and shared between all our local entities in Europe
Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

What we offer

Above-average corporate pension plan
Discounts on well-known brands like Flaconi, Bosch, Apple and Sky
Special offers on used cars for you, your family and your friends

Fulltime

Senior Manager - Warranty and Services Expert

We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to jo...

Location

Germany , Berlin

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Very good analytical skills and the ability to manage priorities to meet time-sensitive deadlines
Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably working for a recognized insurer or OEM captive, ideally in an international context
Autonomy and demonstrated track record working with high-level stakeholders at international scale
Passion and motivation about moving tasks forward and taking ownership of topics
Completed studies in business administration, engineering, computer science, finance or a comparable degree programme
Advanced knowledge in Microsoft Excel and Google Sheets
Full proficiency in English is mandatory

Job Responsibility

Optimize existing warranty and services sales offering
Ensure best-in-class operational performance
Take part in the development of new services
Review, challenge, and improve existing processes and products
Leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction
Ensure best practices are known and shared between all our local entities in Europe
Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management
Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

What we offer

Above-average corporate pension plan
Discounts on well-known brands like Flaconi, Bosch, Apple and Sky
Special offers on used cars for you, your family and your friends

Senior Project Manager - Automotive Warranty and Services

We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to jo...

Location

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Autonomy and demonstrated track record working with high-level stakeholders at international scale
Passion and motivation about moving tasks forward and taking ownership of topics
Very good analytical skills and the ability to manage priorities to meet time-sensitive deadlines
Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably working for a recognized insurer or OEM captive, ideally in an international context
Completed studies in business administration, engineering, computer science, finance or a comparable degree programme
Advanced knowledge in Microsoft Excel and Google Sheets
Full proficiency in English is mandatory, every other European language is a plus

Job Responsibility

Use your previous experience and skills to review, challenge, and ultimately improve existing processes and products, leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction, and ensure best practices are known and shared between all our local entities in Europe
Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

What we offer

Above-average corporate pension plan
Discounts on well-known brands like Flaconi, Bosch, Apple and Sky
Special offers on used cars for you, your family and your friends

Marine Field Service Supervisor

The Marine Field Service Supervisor leads the Customer Experience Team (CXT), pr...

Location

United States , New Hudson, MI

Salary:

90000.00 USD / Year

Darwin Recruitment GmbH

Expiration Date

Until further notice

Requirements

8+ years of hands-on engine technical support experience
marine engine repair and maintenance experience required
USCG certification preferred
Engineering background preferred
Strong written and verbal communication skills
Ability to travel domestically and internationally, sometimes with limited notice

Job Responsibility

Act as the primary escalation point for complex technical and warranty cases
Provide advanced diagnostic support for marine engines, drivetrains, and propulsion systems-both remotely and on-site
Analyze telematics data, diagnostic logs, and service reports to determine root causes of failures
Travel to customers, dealers, OEMs, and trade shows to conduct training, deliver technical expertise, and strengthen relationships
Support installations, troubleshoot issues, and provide hands-on assistance to OEM and dealer service technicians
Serve as a key contact for OEM management teams across engineering, production, warranty, and executive levels
Develop and deliver technical documentation, service bulletins, tools, and training materials
Measure and drive customer satisfaction, promoting continuous service improvement initiatives
Lead seasonal service initiatives to ensure timely dealer and customer support during peak boating periods
Manage a team of 3-4 Field Service Technicians, with potential for team expansion as the business grows

What we offer

Medical, dental, and vision coverage from day one
401(k) with company contribution (traditional and Roth options)
Company-provided apparel and trade show gear
Work shoe allowance
Company events and team celebrations

Fulltime

Global Key Account Manager

Working together as part of the Service KAM Team, reporting to Director Global S...

Location

Spain; Germany , Imarcoain, Navarra; Hamburg

Salary:

Not provided

Nordex Group

Expiration Date

Until further notice

Requirements

Engineering Degree or similar
Microsoft office, Excel, Power Point
10 years experience in Service Operations
Proficiency in English
Proactive, great team player and humble person
Result oriented, resilient, responsible and organized person
Empathic person and able to find win-win compromises

Job Responsibility

Developing and implementing service strategies
Managing customer relationships
Identifying new business opportunities
Working closely transversally with all service areas, operation, sales, legal and Technical Departments to develop various strategies
Driving sales growth
Ensuring customer satisfaction
Promoting the company's services and win-win claim settlements to the assigned clients
High level point of contact for clients, providing coordinated communication (one voice), access to the company’s products and services
Manage and develop relationships with clients to understand their business, risks, and opportunities, and build a personal rapport with client contacts in order to be seen as a trusted advisor
Define strategy for assigned accounts (constant process)

What we offer

Opportunity to make our world a little more sustainable

Senior Project Manager - Automotive Warranty and Services

We are looking for a Senior Manager - Warranty and Services Expert (f/m/x) to jo...

Location

Germany , Berlin

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Up to 5 years of relevant work experience in Automotive warranty and/or maintenance contracts management, preferably working for a recognized insurer or OEM captive, ideally in an international context
Completed studies in business administration, engineering, computer science, finance or a comparable degree programme
Advanced knowledge in Microsoft Excel and Google Sheets
Full proficiency in English is mandatory, every other European language is a plus
Very good analytical skills and the ability to manage priorities to meet time-sensitive deadlines

Job Responsibility

Review, challenge, and ultimately improve existing processes and products, leverage technology and data decreasing costs while maintaining a high-level of customer satisfaction, and ensure best practices are known and shared between all our local entities in Europe
Fully leverage and further develop critical business skills including quantitative and qualitative analysis, project management, communications, stakeholder management in a high-functioning team environment
Become the central point of connection between internal and external stakeholders including Product/Tech, Legal, Finance and external partners for future project rollouts
Turn our extended warranty and maintenance subscription program into true powerhouses: set up financial targets and planning infrastructure, implement cost-controlling procedures, designing training materials, optimize product content and increase revenue through targeted revenue management & renewal initiatives

What we offer

Once a unicorn, now a listed public company, be part of our success story
A very international and dynamic working environment with exciting challenges for personal growth
Design and execute exciting projects, partially from the ground up, and play a crucial part in turning ideas into concrete offerings
Above-average corporate pension plan
Discounts on well-known brands like Flaconi, Bosch, Apple and Sky, as well as special offers on used cars for you, your family and your friends

Fulltime

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Senior Business Development Manager - Warranty and Services

Job Description

Job Responsibility

Requirements

What we offer

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