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The Senior Business Consultant works closely with account teams and clients and play a key project/program role in any consulting engagement in area/s of expertise to drive consultative-led business development and provide focused consultancy offers to customers. He/She has a leadership role in the pre-sales and delivery activities with consulting and partner teams to generate business consultancy revenues.
Job Responsibility:
You work with customers across all management levels of airports, to understand their strategic plans, business goals, catalogue the as-is processes, structure, and systems, plan the desired to-be, and develop the transformation plan
You develop deliverables of a quality that customers eagerly pay for
You have a pedigree that proves your domain expertise
You provide high level functional specifications to customers that need to be guided and assisted in understanding what is required to be, to achieve both business and operational success
You are commercially astute, understand airport and airline business models, you build business cases, including cost-benefit, and detailed risk-reward analysis for customers
You enjoy and are constantly learning about industry trends and technology, synthetising market opportunities, and communicating those to management and customers
You interface with central functions including, but not limited to, product, pricing, business development, training, delivery, operations, and senior management to share market insights, understanding customer needs and requirements, along with delivering feedback on services, quality and price positioning
You work with product teams to build product and process related consulting required to provide the most value to the customers, including training, health checks, and business process change
You will contribute to the development of regional and global partnerships, evaluating offerings, and developing repeatable process frameworks to deliver value add, profitable services to customers
You are comfortable being part of guiding, leading and developing high value, time critical opportunities
You enjoy sharing your craft and mentoring colleagues at all levels
You lead execution with minimal guidance, are creative in developing new solutions to problems, and work well in teams while being results oriented for the customer
Requirements:
Broad knowledge of the air transport industry (Airport Ops, Passenger Processing, IT infrastructure, financial operations)
Track record of success with passion for air transport
5+ years of experienced working with airports, airlines, and ground handlers to define personas and business needs
Business related and / or IT related degree required
Postgraduate studies in Business, Finance or Technology highly desirable
Deep Project and Program Management experience in the ATI
Skilled leader with experience in team management, matrix organizations, and stakeholder influence at all levels
Strong collaboration, facilitation, and engagement skills
comfortable in industry and commercial discussions with customers
Ability to align technology with customer goals, guide product teams, and shape architecture and operations to deliver business value
Experienced in market and competitive analysis, performance evaluation, and best practices benchmarking
You understand and have experience with consulting processes and methodologies
You are able to retain the strategic vision, while drilling down into tactical details required to accomplish it, without getting sidetracked
You are able to clearly communicate complex concepts in as little detail, or as much detail as the audience demands
You are comfortable in interacting with individuals at all management levels, especially key decision makers and are able to influence stakeholders
You guide and assist product teams in gathering market data and defining high level market requirements and functional specifications for the short, medium, and long terms
You gain insight into the customer’s key objectives to guide alignment of offerings to their current and future desires
You have experience in assembling market competitive analysis including Best Practices
You have working experience in the evaluation of business performance to justify and guide future technology recommendations that will improve the customers business
Self-driven, inquisitive, and quick to learn autonomously
Customer- and impact-focused
driven to help others and deliver value
Innovative problem solver who suggests improvements and new ideas
Nice to have:
Consulting qualifications highly desirable
Data Management / Data science qualification and or experience highly desirable
A degree in Air Transportation is highly desirable
AMPAP accreditation
What we offer:
Flex Week: Work from home up to 2 days/week (depending on your team's needs)
Flex Day: Make your workday suit your life and plans
Flex-Location: Take up to 30 days a year to work from any location in the world
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status